Theresa Miller

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.

• Assisted patients with insurance claims and provided guidance on coverage details.
• Collaborated with optometrists to ensure timely delivery of prescription eyewear and contact lenses.
• Facilitated patient education on proper eyewear care, prolonging the life of their glasses or contact lenses.
• Developed strong relationships with patients, leading to increased loyalty and repeat business.
• Actively participated in professional development opportunities relevant to the optical field in order to stay informed about industry trends.

Supported duties for diagnostic and clinical treatment procedure.

Collected vitals signs and pertinent information for documentation for interpretation for physician.

Assisted physicians with minor in-office surgeries.

• Worked alongside specialists in fields of Internal Medicine, Pediatrics, Urology, OB/GYN, Orthopedics, Gastroenterology and Podiatry. I was extremely fortunate to be able to learn from each physician while assisting during procedures that included preparing lab specimens for analysis, preparing patients for in-office procedures such as sigmoidoscopy, pap smears, fracture care, cast and staple removal, and performing laboratory tests.
• Performed EKGs.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Taught patients about medications, procedures, and care plan instructions.