Theresa Miller
Washingtonville
Summary
Phlebotomist technician with experience in patient-focused services with comprehensive experience in high-volume output labs handling live-patient samples, calibrating laboratory equipment and maintaining spaces. Meticulous, detailed and accurate with strong follow-through and administrative skills. Professional and composed decision-maker resourceful in perceiving and resolving problems in fast-paced, unpredictable and stressful environments. Strong communicator when interfacing seamlessly with patients, doctors and medical staff.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Phlebotomy Tech II
American Red Cross Blood Services
Newburgh
04.2025 - Current
- Ensured donor comfort and safety during blood donation procedures.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Adhered to HIPAA regulations while maintaining confidentiality of patient information.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Maintained cleanliness of work area throughout shift.
- Interacted with patients to gather and record data prior to blood draws.
- Stored collected specimens according to established protocols for transport to the laboratory.
- Educated patients regarding the procedure and answered any questions they had.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Customer Service Representative
Panakeiausa
Newburgh
12.2023 - 12.2024
- Assisted customers with inquiries and resolved service-related issues.
- Processed orders and maintained accurate customer records in the system.
- Collaborated with team members to improve service delivery efficiency.
- Handled returns and exchanges while adhering to company policies.
- Trained new hires on customer service protocols and best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Administrative Assistant
Catholic Charities
Walden
06.2019 - 03.2021
- Managed scheduling for appointments and meetings with clients and staff.
- Assisted in preparing documents and reports for various programs and services.
- Organized office supplies and maintained inventory to support daily functions.
- Responded to inquiries from clients, providing information on available resources.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Claims Representative III
Blue Cross and Blue Shield
Middletown
11.2010 - 07.2019
- Processed claims efficiently to ensure timely resolution for members.
- Communicated with providers to clarify claim discrepancies and documentation needs.
- Reviewed policy coverage to determine claim eligibility and compliance.
- Utilized claims management systems for accurate data entry and tracking.
- Investigated claims thoroughly to identify potential fraud or abuse cases.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
Education
High School Diploma -
Valley Central HIgh School
Montgomery, NY06-1992
Skills
- Blood sample collection and venipuncture
- HIPAA compliance
- Safety and hygiene practices
- Patient education strategies
- Customer relationship management
- Patient education
- Quality assurance
- Data management
Certification
Phlebotomy Certificate 2025
Timeline
Phlebotomy Tech II
American Red Cross Blood Services
04.2025 - Current
Customer Service Representative
Panakeiausa
12.2023 - 12.2024
Administrative Assistant
Catholic Charities
06.2019 - 03.2021
Claims Representative III
Blue Cross and Blue Shield
11.2010 - 07.2019
High School Diploma -
Valley Central HIgh School