Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Theresa Milner

Whitinsville,MA

Summary

Proven track record in enhancing customer loyalty and streamlining front-end operations, notably with Charter Spectrum. Expert in conflict resolution and critical thinking, I excel in high-pressure environments. My approach has significantly improved client relations and operational efficiency, leveraging skills in customer service and data entry without over-relying on numerical achievements.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Charter Spectrum
04.2020 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Front End Supervisor

Gold’s Gym
04.2018 - 05.2020
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Sales Representative

Kay Jewlers
12.2016 - 03.2018
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Education

High School Diploma -

Job Corps
Grafton, MA
06.2009

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Conflict resolution

Timeline

Customer Service Representative

Charter Spectrum
04.2020 - 12.2024

Front End Supervisor

Gold’s Gym
04.2018 - 05.2020

Sales Representative

Kay Jewlers
12.2016 - 03.2018

High School Diploma -

Job Corps

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Theresa Milner