Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Theresa Palmisano

Shippensburg,PA

Summary

Experienced supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

9
9
years of professional experience

Work History

Supervisor

Planet Fitness
09.2023 - Current
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.

Food Delivery Driver

DoorDash
08.2022 - 02.2023
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Navigated efficiently through various routes for timely food deliveries.
  • Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
  • Collaborated with restaurant staff to confirm order accuracy before delivery.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.

Store Associate

Spirit Halloween Super Store
08.2021 - 11.2021
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.

Front End Associate (Seasonal)

Lowes Home Improvement
03.2021 - 07.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Professional Door Greeter

Xfinity Comcast
11.2020 - 12.2020
  • Enhanced customer satisfaction by greeting guests warmly and directing them to the next available sales associate
  • Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
  • Assisted in reducing theft rates by diligently monitoring incoming and outgoing traffic at entrances and exits.
  • Ensured smooth flow of customer traffic by effectively managing entranceways during peak hours and special events.
  • Provided exceptional service to customers with special needs, offering assistance or locating store personnel when needed.

Direct Support Professional Caregiver

Merakey Behavioral Health
08.2020 - 11.2020
  • Enhanced client independence by providing personalized support and implementing individualized care plans.
  • Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
  • Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.

Assistant Manager

SUBWAY®Restaurants
11.2019 - 02.2020
  • Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Streamlined food preparation processes for increased efficiency and reduced waste.
  • Managed staff schedules, ensuring adequate coverage during peak times and reducing labor costs.
  • Assessed inventory levels regularly, maintaining optimal stock to prevent shortages or surplus.
  • Ensured compliance with health codes, leading to consistently high scores on inspections and maintaining a clean work environment.
  • Trained new hires on company policies, procedures, and best practices for exceptional service delivery.

Treat Team Member

Rita's Italian Ice And Custard
06.2015 - 08.2017
  • Enhanced customer satisfaction by providing efficient and friendly service
  • Prepared high-quality treats with attention to detail, ensuring consistent taste and presentation.
  • Assisted in inventory management tasks, including tracking stock levels and placing orders for necessary supplies.
  • Handled cash transactions accurately, balancing the register at the end of each shift without discrepancies.
  • Trained new team members on proper treat preparation techniques, company policies, and safety protocols.

Education

High School Diploma -

Pine Forest High School
Fayetteville, NC
05.2018

Skills

  • Process Improvement
  • Schedule Development
  • Operations Management
  • Inventory Control
  • Staff Management
  • Complex Problem-Solving
  • Training and Mentoring
  • Waste Reduction
  • Goal-Oriented
  • Employee Motivation
  • Time Management
  • Critical Thinking

References

  • Molly Britland: Co-Worker at Shippensburg Planet Fitness

          Phone: (240) 289-5391

          Years Known: Oct 2023- Present

  • Kayleigh Arcand: Spirit Halloween Co-Worker

          Phone: (434) 637-5448

          Years Known: 2021- Present

  • Corina Garland: Area Manager of Boone NC Subway

         Phone: (828) 265-3788

         Years Known: 2019- Present

Timeline

Supervisor

Planet Fitness
09.2023 - Current

Food Delivery Driver

DoorDash
08.2022 - 02.2023

Store Associate

Spirit Halloween Super Store
08.2021 - 11.2021

Front End Associate (Seasonal)

Lowes Home Improvement
03.2021 - 07.2021

Professional Door Greeter

Xfinity Comcast
11.2020 - 12.2020

Direct Support Professional Caregiver

Merakey Behavioral Health
08.2020 - 11.2020

Assistant Manager

SUBWAY®Restaurants
11.2019 - 02.2020

Treat Team Member

Rita's Italian Ice And Custard
06.2015 - 08.2017

High School Diploma -

Pine Forest High School

Similar Profiles

CREATE PROFILE
Theresa Palmisano