Theresa Papcunik
Cardinal McCloskey
New Milford,CT
22
years of professional experience
Upbeat and flexible Store Manager with over 10 years of experience in retail sales. Driven and results-focused professional seeking a customer service position in a fast-paced retail/Restaurant environment. Who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Work History
DSP (Direct Support Professional)
1 Year 4 Months- Managed six individuals by giving them medication, bathing, taking them to appointments, cooking, cleaning, and feeding.
- I am responsible for ordering supplies for them such as Depend wipes medications
- I am responsible for helping them go on outings Letting them go into the community
Dispatcher/Customer Service
8 Years 2 Months- Coordinated and dispatched a fleet of XX vehicles to ensure timely delivery of goods and services
- Managed daily schedules, assigning drivers to routes based on customer demands and driver availability to ensure timely deliveries
- Monitored GPS tracking systems to track vehicle locations in real-time and adjusted routes as necessary to enhance delivery efficiency
- Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
- Responded promptly to customer inquiries, resolving delivery and pick-up issues to maintain high levels of customer satisfaction
- Utilized computer software systems to input data regarding orders, deliveries, and driver logs for record-keeping purposes
- Implemented safety protocols and procedures for drivers, ensuring compliance with local traffic laws and company regulations
- Collaborated with maintenance team members to schedule routine vehicle inspections and repairs.
- Managed a team of XX dispatchers, providing guidance and support to ensure smooth operations
Front End Cashier Assistant
1 Year 1 Month- Provided exceptional customer service by greeting and assisting customers at the front end cashier
- Resolved customer inquiries, complaints, and issues to enhance overall customer satisfaction
- Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
- Utilized point-of-sale (POS) system to process transactions accurately and efficiently
- Managed returns, exchanges, and refunds per company policies to uphold customer trust and loyalty
- Implemented upselling techniques to promote additional products or services at the checkout counter
- Implemented upselling techniques to increase average transaction value at the checkout counter
- Performed price checks for customers upon request
Store Manager
3 Years 5 Months- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Resolved problems or concerns, ensuring satisfaction for guests and staff.
- Developed and maintained exceptional customer service standards.
- Supervised restaurant operations and trained staff to minimize loss and misuse of equipment.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Maintained exceptional customer service standards, enhancing overall guest experience.
- Built sales forecasts and schedules to reflected desired productivity targets.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Carefully prepared weekly payroll to keep up with projected revenue for the week.
- Managed accounts payable, accounts receivable and payroll.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Provided guidance and corrective feedback to staff to improve performance.
- Consistently obtained highest rating from the county health department.
- Consistently received 100% on all health inspections.
Assistant Manager
5 Years 5 Months- Successfully helped store reach $60-$80 million bracket goal, equivalent to a Super Center volume, 2010 despite the economy.
- Significantly reduced inventory from 2008-2009 by $500,000 through tightening controls on inventory and cash accessibility.
- Managed price changes, maintained inventory accuracy, implemented modular changes, and utilized SWAS planning reports to alert future sales and performance.
- Facilitated collaboration among department managers to enhance overall store performance.
- Responsible for price changes, inventory accuracy, modular changes and utilizing SWAS planning report to alert future sales and performance.
- Managed 240 associates through 'Coaching for Improvement', focusing on development, motivation, training, and team building.
- Successfully helped store reach $60-$80 million bracket goal, equivalent to a Super Center volume in 2010 despite the economy.
- Involved with several nonprofit organizations through donations of cash and product, assisted and organized fundraising activities.
- Reduced inventory by $500,000 from 2008-2009 through enhanced controls on inventory and cash accessibility.
- Involved with several non profit organizations through donations of cash and product, assisted and organized fund raising activities.
Waitress/Cashier
2 Years- Took orders and served patrons while efficiently managing cash register operations.
- Resolved customer issues immediately when they arised.
- Cleaned tables, did dishes, maintained the cleanliness in front and back of house.
- Resolved customer issues immediately when they arose.
- Remove I have not worked since 2023 due to my husband having a liver transplant.
Education
High School Diploma
Skills
Customer service orientation
Point of sale system usage
Cash handling accuracy
Inventory control
Loss prevention
Retail merchandising
Dispute mediation
POS
Team management
Cash management
Supervisory experience
Advocacy skills
Client interaction management
Effective communication
Client relations
Record keeping operation
Care coordination
Assistant management
Timeline
DSP (Direct Support Professional)
Cardinal McCloskey
04.2025 - CurrentRead More
Dispatcher/Customer Service
Lakeville Towing
03.2015 - 05.2023Read More
Front End Cashier Assistant
Costco
12.2014 - 01.2016Read More
Store Manager
Starbucks
11.2010 - 04.2014Read More
Waitress/Cashier
Friendly's
11.2005 - 11.2007Read More
Assistant Manager
Walmart
10.2004 - 03.2010Read More
Morristown High School
High School Diploma
Read More