Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Parker

Murchison

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

43
43
years of professional experience

Work History

Customer Service Representative

Distant Lands Coffee
Tyler, TX
10.2000 - Current
  • Provided prompt responses to customer inquiries, ensuring a positive service experience and reinforcing customer loyalty.
  • Collaborated with team members to streamline service processes, improving response times.
  • Enhanced customer satisfaction by systematically organizing customer records and leveraging in-depth product knowledge to deliver precise information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Insurance Specialist/Office Manager

Texas Insurance Facilities
Tyler, TX
08.1983 - 10.2000
  • Assisted clients in understanding coverage options and navigating policy changes effectively.
  • Processed documentation for new policies, ensuring accuracy and timely delivery to clients.
  • Mentored team members on complex cases, fostering professional development within the department.
  • Researched and resolved routine and complex issues.

Education

High School Diploma -

Brownsboro High School
Brownsboro, TX
1980

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Paperwork processing
  • Computer proficiency
  • Microsoft Office Suite
  • Recordkeeping strengths
  • Filing
  • Payment processing
  • Office equipment proficiency

Timeline

Customer Service Representative

Distant Lands Coffee
10.2000 - Current

Insurance Specialist/Office Manager

Texas Insurance Facilities
08.1983 - 10.2000

High School Diploma -

Brownsboro High School