Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
43
43
years of professional experience
Work History
Customer Service Representative
Distant Lands Coffee
Tyler, TX
10.2000 - Current
Provided prompt responses to customer inquiries, ensuring a positive service experience and reinforcing customer loyalty.
Collaborated with team members to streamline service processes, improving response times.
Enhanced customer satisfaction by systematically organizing customer records and leveraging in-depth product knowledge to deliver precise information.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Insurance Specialist/Office Manager
Texas Insurance Facilities
Tyler, TX
08.1983 - 10.2000
Assisted clients in understanding coverage options and navigating policy changes effectively.
Processed documentation for new policies, ensuring accuracy and timely delivery to clients.
Mentored team members on complex cases, fostering professional development within the department.
Researched and resolved routine and complex issues.