Summary
Overview
Work History
Education
Skills
Timeline
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Theresa Pham

Solon,OH

Summary

Proven Receptionist with a track record of enhancing customer satisfaction at Prive Nail Spa, adept in organization and customer service. Leveraged telephone skills and attention to detail to streamline operations, significantly improving client relations. Excels in team collaboration and efficient schedule management, ensuring a welcoming and professional environment for all clients.

Overview

3
3
years of professional experience

Work History

Receptionist

Prive Nail Spa
Woodmere, OH
06.2024 - 08.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Receptionist

Broadmoor Nail and Spa
Solon, OH
03.2021 - 08.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

Bachelor Of Science - Biology

Kent State University
Kent, OH

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Customer/Client relations
  • Scheduling appointments
  • Greeting and Seating Clients
  • Schedule Management
  • Customer Service
  • Attention to Detail
  • Appointment Scheduling
  • Team Collaboration
  • Courteous and Professional
  • Computer Proficiency
  • Basic Math

Timeline

Receptionist

Prive Nail Spa
06.2024 - 08.2024

Receptionist

Broadmoor Nail and Spa
03.2021 - 08.2024

Bachelor Of Science - Biology

Kent State University
Theresa Pham