Theresa Puma
Babylon
Summary
Reliable and energetic, I genuinely love all aspects of customer service. Focused on representing the establishment with a friendly, professional demeanor at all times. Eager to create a positive customer experience and contribute to a team-oriented environment. Solid background and confident in delivering high-quality service to every guest.
Overview
29
29
years of professional experience
Work History
Server
Chili's Bar and Grill
08.2020 - Current
- Greeted customers warmly to provide exceptional customer service
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure
- Implemented upselling techniques to boost sales and improve profitability
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Cultivated warm relationships with regular customers
Teacher
DJB Pre-School
08.2022 - 06.2025
- Greeted customers warmly to provide exceptional customer service
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure
- Implemented upselling techniques to boost sales and improve profitability
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Cultivated warm relationships with regular customers
Teacher
WMCC Pixie Nursery School
03.2015 - 03.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules
Server Assistant
Friendly's Restaurant
05.1997 - 08.2007
- Greeted customers warmly to provide exceptional customer service
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure
Education
Master of Science - Education
Hofstra University
Hempstead, NYBachelor of Science - Fine Arts
St. Thomas Aquinas College
Sparkill, NYSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- High volume dining
- Team collaboration
- Order accuracy
Timeline
Teacher
DJB Pre-School
08.2022 - 06.2025
Server
Chili's Bar and Grill
08.2020 - Current
Teacher
WMCC Pixie Nursery School
03.2015 - 03.2020
Server Assistant
Friendly's Restaurant
05.1997 - 08.2007
Master of Science - Education
Hofstra University
Bachelor of Science - Fine Arts
St. Thomas Aquinas College