THERESA RICHARDSON
Semmes,AL
Summary
Dedicated Independent Adjuster with twelve years of experience in property and auto claims, seeking to utilize my expertise and knowledge to provide accurate assessments and deliver exceptional customer service to clients. Highly motivated individual specializing in property and auto claim investigations and settlement. Strengths include problem solving skills to expedite claim resolution, time management, strong communication, and customer service.
Overview
10
10
years of professional experience
Work History
Associate Vendor Manage
State Farm/Hagerty/Catastrophe National Claims
01.2021 - 04.2024
- Supervise and lead team of claim adjusters, providing guidance and support to ensure effective claims handling.
- Allocate and assign claims to adjusters based on their workload, expertise, and caseload capacity.
- Monitor progress of claims and ensure timely resolution, adhering to company policies and industry regulations,
- Review and audit claim files to verify accuracy, completeness, and compliance with established standards,
- Mentor, train, and develop claim adjusters to improve their skills and knowledge, fostering culture of continuous learning,
- Set performance goals and standards for team and evaluate their performance regularly.
- Assist in complex or high-value claim negotiations and settlements, providing expert guidance to,
- Handle escalated customer complaints and disputes, working to find resolutions that are fair and in line with company policies.
- Develop and implement claims procedures and protocols that improve efficiency, accuracy, and customer satisfaction.
- Conduct regular team meetings and provide clear communication of company policies, goals, and performance expectations.
- Foster positive work environment that encourages teamwork, innovation, and employee engagement.
External Claims Resource
State Farm/Hagerty/Catastrophe National Claims
03.2014 - 12.2023
- Conducted thorough investigations and assessments of property and auto claims to determine coverage, liability, and settlement options.
- Evaluated damage to homes, vehicles, and other insured assets, providing detailed reports and estimates.
- Collaborated with policyholders, claimants, and legal representatives to negotiate and reach fair and prompt settlements.
- Utilized industry-standard software and tools to document claims, maintain records, and process payments efficiently.
- Maintained up-to-date knowledge of insurance policies, regulations, and industry best practices.
- Managed high volume of claims (upwards of 150-175 assigned claims), meeting strict deadlines and consistently achieving quality results.
- Demonstrated excellent communication skills and strong ability to empathize with clients during stressful situations.
- Created and revised estimates on daily basis as need in claims arose.
- Reconciled contractor supplements against carrier estimates and worked with contractors and policy holders to properly indemnify for losses.
Education
Associate of Science -
Allied Health
Mobile, ALTax Practitioner -
Auburn University
Auburn, ALAssociate in National Flood Insurance
ANFI
Mobile, ALSkills
- Vendor evaluation
- Strategic negotiation
- Relationship Management
- Vendor relationships
- Microsoft Office (Word, Excel, Outlook, Teams)
- VMware
- Xactimate/XactContents
Additional Information
License in 20 states
Timeline
Associate Vendor Manage
State Farm/Hagerty/Catastrophe National Claims
01.2021 - 04.2024
External Claims Resource
State Farm/Hagerty/Catastrophe National Claims
03.2014 - 12.2023
Associate of Science -
Allied Health
Tax Practitioner -
Auburn University
Associate in National Flood Insurance
ANFI
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