Summary
Overview
Work History
Skills
Timeline
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Theresa Roberts

Canastota,NY

Summary

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Detail-oriented with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.

Overview

11
11
years of professional experience

Work History

Data Entry Specialist

Rapid Response Monitoring
Syracuse, NY
09.2023 - Current
  • Maintained confidentiality of sensitive information entered into the system.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Maintained updated knowledge of industry trends related to data entry operations.

Medical Office Clerk

Trivalley Family Health Center
Canastota, NY
09.2020 - 09.2023
  • Greeted patients and collected patient information, including medical history.
  • Verified insurance coverage.
  • Entered patient information into the electronic health record system.
  • Scheduled appointments, answered phones, and responded to emails promptly.
  • Provided administrative support to clinicians including filing charts and organizing supplies.
  • Performed data entry tasks such as updating patient demographics or entering laboratory results into the EHR system.
  • Collected co-pays at time of service according to office policy while maintaining a friendly demeanor towards patients.

Medical Receptionist

Community Memorial Healthcenter
Morrisville, NY
09.2016 - 09.2020
  • Routed laboratory or diagnostic results to appropriate staff.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.

Production Assistant

Flax
Wampsville, NY
04.2015 - 09.2016
  • Responsible for taking clothing from design concept into production for boutique and online sales.
  • Order buttons and notions to complete garments.
  • Track sales and inventory as well as projected future orders.
  • Build collections in Excel to track all relevant information pertaining to sales, inventory, fabric and notion availability.
  • Build documents and track audit inventory on a quarterly basis.

Support Staff Member

Family Counseling Service
Oneida, NY
12.2013 - 04.2015
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Checked patients in and out for appointments and collected co-payments.

Skills

  • Data auditing
  • Word Processing
  • Spreadsheet Management
  • Excel formulas
  • Microsoft Office proficiency
  • Mail Management
  • Insurance Verification
  • Medical office administration
  • Payment Collection
  • HIPAA Compliance
  • Electronic Medical Records
  • Front Desk Operations

Timeline

Data Entry Specialist

Rapid Response Monitoring
09.2023 - Current

Medical Office Clerk

Trivalley Family Health Center
09.2020 - 09.2023

Medical Receptionist

Community Memorial Healthcenter
09.2016 - 09.2020

Production Assistant

Flax
04.2015 - 09.2016

Support Staff Member

Family Counseling Service
12.2013 - 04.2015

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Theresa Roberts