Ryan Clanton
Las Vegas,NV
Summary
Detail-oriented administrative professional with extensive experience in team management, productivity enhancement, and quality assurance. Adept at training, problem-solving, and collaborating with management to ensure seamless operations and high standards of service.
Overview
8
8
years of professional experience
Work History
Training Specialist
Rapid Response Monitoring
04.2024 - Current
- Provided real-time support and guidance during new hire onboarding
- Conducted advanced training sessions, equipping operators with specialized skills.
- Evaluated training outcomes through performance assessments and constructive feedback.
- Collaborated with management to identify and address training needs.
- Maintained accurate training records and ensured compliance with performance standards.
- Fostered a positive learning environment to enhance team retention and morale.
Customer Service Representative
Rapid Response Monitoring
09.2023 - 04.2024
- Adhere to company policies and guidelines
- Respond to activations of residential and commercial alarm systems promptly and carefully
- Provide our customers with supportive assistance while delivering prompt, attentive customer service
- Managed high-stress situations effectively, maintaining professionalism under pressure
- Consistently achieved and maintained high quality assurance scores
Inside Sales Supervisor
LeafHome
12.2022 - 09.2023
- Oversaw team of 20+inside sales representatives and led staff to exceed company goals.
- Organized and led staff meetings to share progress, establish goals, and provide additional resources to keep team members on target.
- Performed regular coaching sessions with staff members to improve their knowledge base and communication skills
- Collaborated with department leads and senior management to coordinate operations and drive improvements
- Responded quickly when issues arose between customers or within the internal team environment by providing sound resolution plans
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Developed innovative strategies to maximize organizational efficiency
Inside Sales Representative
LeafHome
06.2022 - 12.2022
- Drove $1M+ in revenue within six months by exceeding monthly sales targets.
- Improved customer trust through personalized communication.
- Mastered company policies, maintaining top-tier metrics and compliance.
- Actively followed up with customers to ensure satisfaction and engagement.
- Managed friendly and professional customer interactions.
Associate Level 5
In-N-Out Burgers
07.2020 - 07.2022
- Maintain sanitation, health, and safety standards in work areas
- Assist customers by providing information and resolving their complaints
- Issue receipts, refunds, credits, or change due to customers
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Greet customers in a quick, friendly, and professional manner into establishments
- Answer customers' questions, and provide information on procedures or policies
- Offer customers carry-out service or any other help to provide above and beyond customer service
- Establish standards for personnel performance and customer service
- Work fast and accurate in time sensitive situations
Assistant Manager
Capriotti's
12.2016 - 02.2020
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Resolved conflicts promptly, maintaining team harmony and customer loyalty.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Optimized staff schedules and inventory management for enhanced efficiency.
Education
HIGH SCHOOL DIPLOMA -
ED W Clark High School
Las Vegas, NEVADA06.2017
Skills
- Microsoft Office Suite Proficiency
- Written Communication
- CRM Proficiency
- Complex Problem-Solving
- Leadership Development
- Training And Development Skills
- Quality Assurance
- Safety Awareness
- Timekeeping Abilities
- Motivational Leadership
- Supervisory Abilities
Timeline
Training Specialist
Rapid Response Monitoring
04.2024 - Current
Customer Service Representative
Rapid Response Monitoring
09.2023 - 04.2024
Inside Sales Supervisor
LeafHome
12.2022 - 09.2023
Inside Sales Representative
LeafHome
06.2022 - 12.2022
Associate Level 5
In-N-Out Burgers
07.2020 - 07.2022
Assistant Manager
Capriotti's
12.2016 - 02.2020
HIGH SCHOOL DIPLOMA -
ED W Clark High School
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