Theresa Russell
Commonwealth Casualty
El Paso
1
Certification
39
years of professional experience
Dedicated customer service representative with expertise in problem resolution and data entry. Proven ability to enhance customer loyalty through effective communication and empathetic service.
Work History
Customer Service Representative
4 Years 2 Months- Resolved customer inquiries through multiple channels, ensuring timely and accurate information delivery.
- Managed customer accounts, maintaining data integrity and ensuring compliance with company policies.
- Conducted follow-ups on unresolved issues, fostering strong relationships with customers for loyalty retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Medicare Sales Agent
1 Year 8 Months- Developed and implemented strategic sales plans to enhance Medicare product offerings.
- Conducted in-depth market analysis to identify opportunities for growth within Medicare services.
- Built strong client relationships through effective communication and personalized service delivery.
- Educated clients on Medicare options, ensuring understanding of benefits and coverage choices.
Insurance Customer Service Representative
1 Year 8 MonthsInsurance Customer Service Representative
3 Years 5 MonthsInsurance Customer Service Representative
5 Years 3 Months- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Insurance Customer Service Representative
19 Years 8 Months- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Certification
Property & Casualty license - recertification 05/31/2026 - 05/31/2028
Life & Health lIcense - recertification 05/31/2026 - 05/31/2028
Notary Public = recertification 11/2025 - 11/2029
Timeline
Customer Service Representative
Commonwealth Casualty
05.2022 - CurrentRead More
Medicare Sales Agent
Self-employeed
08.2020 - 04.2022Read More
Insurance Customer Service Representative
State Farm Insurance
08.2018 - 04.2020Read More
Insurance Customer Service Representative
State Farm Insurance
07.2013 - 12.2016Read More
Insurance Customer Service Representative
State Farm Insurance
03.2008 - 06.2013Read More
Insurance Customer Service Representative
State Farm Insurance
12.1987 - 08.2007Read More
Irvin High School
High School Diploma
Read More