Theresa Selin
Omaha,NE
Summary
Enthusiastic. Multitasker master. Adept problem-solver, Detail driven. Customer service obsessed individual who thrives in a fast-paced environment. Proficient in Microsoft 365, Paylocity, Concur and Symmetry. Quick learner. Adaptable/calm in all situations. Incredibly friendly and welcoming. Exceeds in going above and beyond.
Overview
31
31
years of professional experience
Work History
Front Desk Coordinator
Election Systems & Software LLC
08.2019 - 02.2024
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered calls and emails, transferred accordingly
- Proficient in Microsoft 365 and Paylocity, created reports for Board of Directors, All-Company and Corporate Admin meetings
- As part of the HR team, welcomed and prepared new hires for Onboarding
- Scheduled meetings, finalized room set up, catered meals
- Created a visually pleasing reception area that changed with the seasons
- Point of Contact for all employees regarding maintenance issues, handled all repair vendors
- Certified in Ped/Adult First Aid, CPR, AED Instructor.
- Created and trained 20+ Safety Crew in CPR/AED, fire evacuations, inclement weather and active shooters
- Assisted in the development of new operational procedures aimed at improving front desk efficiency.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Resolved problems, improved operations and provided exceptional service.
Front Desk Medical Receptionist
Community Alliance
05.2018 - 08.2019
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Middle School Library Paraprofessional
Omaha Public Schools
11.2007 - 05.2018
- Responsible for all activities concerning the Circulation Desk
- Assisted teachers who were using the library space for class
- Worked one on one with special needs and behavior-challenged children
- Supervised students before school, during lunch/free periods and organized tutorials
Licensed Massage Therapy
Self-employeed
02.1993 - 10.2007
- Ran a successful business that specialized in sports injuries, motor vehicle accidents and work-related injuries.
- Two week waiting list to be on my schedule
- Networked with other LMT's, physical therapists, chiropractors and medical physicians
Education
Associate of Science - Licensed Massage Therapy
College of Massage Therapy
Omaha, NE12.1992
No Degree - Psychology
University of Nebraska-Omaha
Omaha, NE05.1990
No Degree - Education of Individuals in Middle School Special Education Programs
University of Nebraska - Lincoln
Lincoln, NE05.1989
Skills
- Front Desk Management
- Administrative Support
- Hospitality best practices
- Schedule Management
- Calendar Management
- Customer and client relations
- Multi-Line Telephone Systems
- Electronic Recordkeeping
- Clerical Support
- Safety and security procedures
Timeline
Front Desk Coordinator
Election Systems & Software LLC
08.2019 - 02.2024
Front Desk Medical Receptionist
Community Alliance
05.2018 - 08.2019
Middle School Library Paraprofessional
Omaha Public Schools
11.2007 - 05.2018
Licensed Massage Therapy
Self-employeed
02.1993 - 10.2007
Associate of Science - Licensed Massage Therapy
College of Massage Therapy
No Degree - Psychology
University of Nebraska-Omaha
No Degree - Education of Individuals in Middle School Special Education Programs
University of Nebraska - Lincoln
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