Theresa Shewman

Work History

Bartender

Levy Food Service

08.2016 - Current

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Kept bar presentable and well-stocked to meet customer needs.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Office Assistant

Glory To God

06.2021 - 08.2024

Maintained confidentiality in handling sensitive information while performing administrative tasks.
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Expedited document processing with accurate data entry and timely filing.
Increased customer satisfaction by providing professional and courteous front desk support.
Contributed to a positive work environment by fostering open communication among colleagues.

Assistant Manager

Kay’s

09.2016 - 12.2020

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Increased sales through effective merchandising strategies and targeted promotions.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Facilitated team-building activities, enhancing team cohesion and morale.
Improved customer satisfaction by resolving complaints and inquiries promptly.
Oversaw daily operations to maintain store cleanliness and organization.
Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established performance goals for employees and provided feedback on methods for reaching those milestones.

Sales Associate

Maurices, A Division Of Ascena Retail Group

09.2016 - 09.2018

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged with customers to effectively build rapport and lasting relationships.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Collaborated with team members to achieve monthly sales targets.
Coordinated sales promotions and events to drive store traffic and increase sales volume.
Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Resolved customer complaints with patience and understanding, restoring customer confidence.
Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Sandwich Artist

Subway

07.2015 - 08.2016

Greeted guests, promoted specials, and took orders.
Operated the cash register with accuracy, ensuring proper handling of transactions.
Kept workplace clean and organized in line with restaurant policies.
Increased speed of service through effective multitasking and time management skills.
Collaborated with team members to maintain a smooth workflow during busy hours.
Maintained a clean and organized workspace, adhering to strict sanitation standards.
Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
Prepared and served hot and cold sandwiches based on customer preferences.
Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
Prepared and presented food in compliance with health and safety guidelines.
Restocked and rotated stock in display case to mitigate stock loss.
Operated manual and electric appliances to peel, slice, and trim food.
Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Trained team members to prepare sandwiches and other items according to instructions.
Shared information with customers about menu items, preparation methods, and ingredients.
Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
Executed sandwich artistry duties with very low occurrence of errors.
Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
Trained new employees in sandwich preparation and customer service excellence, raising team performance.
Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
Enhanced customer experience by crafting custom sandwich orders to meet diverse dietary preferences.
Conducted regular quality checks for ingredients, maintaining high standard of products offered.
Maintained up-to-date knowledge of food safety regulations, ensuring compliance and protecting customers.
Participated in community events, representing brand positively and increasing local awareness.
Increased repeat customer visits by providing friendly and engaging service.

Summary

Overview

Work History

Bartender

Office Assistant

Assistant Manager

Sales Associate

Sandwich Artist

Education

Diploma - General

Skills

Timeline

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