Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Theresa Swingholm
Bellevue,NE
Work Preference
Summary
Dynamic medical professional with extensive experience at CHI Health, excelling in front desk operations and appointment scheduling. Proven track record of enhancing patient satisfaction through efficient workflow improvements and compassionate customer service. Skilled in medical terminology and adept at managing high call volumes while maintaining professionalism and accuracy in patient interactions.
Overview
18
18
years of professional experience
Work History
Medical Receptionist
CHI Health
Papillion, NE
09.2021 - Current
- Managed patient check-ins, ensuring accurate data entry in electronic health record system.
- Scheduled appointments and coordinated referrals to optimize patient flow and provider availability.
- Handled patient inquiries, providing information on services and assisting with insurance verification.
- Maintained organized front desk operations, contributing to efficient office workflow and patient satisfaction.
- Collaborated with medical staff to streamline communication and enhance overall office efficiency.
- Implemented process improvements that reduced wait times for patients during peak hours.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Billing Specialist
Bryan Health
Lincoln, NE
10.2020 - 09.2021
- Processed billing inquiries, ensuring accuracy in patient accounts and claims submissions.
- Implemented workflow improvements that enhanced efficiency in revenue cycle operations.
- Analyzed trends in billing data to provide insights for strategic decision-making within the department.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
Payment Specialist
Nebraska Internal Medicine
Lincoln, NE
12.2016 - 10.2020
- Executed payment processing and posting with precision, ensuring accurate financial transaction reconciliation.
- Reviewed and validated insurance claims, addressing discrepancies to enhance billing accuracy and ensure compliance.
- Analyzed patient accounts for outstanding balances to enhance collection strategies.
- Facilitated collaboration with healthcare providers to resolve billing discrepancies and improve patient satisfaction.
Medical Receptionist
CHI Health
Bellevue, NE
09.2007 - 12.2016
- Trained new reception staff on office procedures, fostering a supportive learning environment.
- Developed patient follow-up protocols to ensure timely responses to queries and appointment confirmations.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Education
High School Diploma -
South High School
Omaha, NEAssociate of Applied Science - Medical Assistant
Hamilton College
Council Bluffs, IASkills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Timeline
Medical Receptionist
CHI Health
09.2021 - Current
Billing Specialist
Bryan Health
10.2020 - 09.2021
Payment Specialist
Nebraska Internal Medicine
12.2016 - 10.2020
Medical Receptionist
CHI Health
09.2007 - 12.2016
High School Diploma -
South High School
Associate of Applied Science - Medical Assistant
Hamilton College