THERESA THOMAS
Stockbridge,Ga
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated professional with extensive experience in the Airline industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Agent
DELTA AIRLINES
07.2000 - Current
- Demonstrate and Deliver excellent personalized customer service relating to questions and promptly resolve basic problems for customers
- Adapted communication style to meet the needs of different customers and various situations
- Manage workload independently with minimal supervision from team lead or manager
- Deliver exceptional service to include safety, that exceeds client expectations by going above and beyond standard requirements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Certification In Phlebotomy -
Tacoma Technical
Tacoma, WAStudy - Cellular Biology
Johnson C. Smith University
Charlotte, NCSkills
- Customer Service
- Engaging personality
- Follows policies and procedures
- Reliable and Punctual team worker
- Delta Terminology
- SNAPP / Reissue trained
- Passenger Support
- Flight Management
- Effective Listening
- Emergency Procedures
Certification
- CPR trained
- Notary
- License Officiant
Volunteer Experience
Habitat For Humanity, Atlanta, GA, 01/01/14, Present, Provided support to staff members during fundraising events, demonstrating excellent customer service abilities., Collaborated with other volunteers to complete projects on time and within budget constraints., Assisted in the construction of homes for families in need, utilizing carpentry and masonry skills.
Timeline
Customer Service Agent
DELTA AIRLINES
07.2000 - Current
Certification In Phlebotomy -
Tacoma Technical
Study - Cellular Biology
Johnson C. Smith University
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