Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Torres

North Las Vegas,NV

Summary

Strategic Senior Advisor known for high productivity and efficiency in task completion. Specialize in policy development, stakeholder engagement, and strategic planning. Excel at communication, problem-solving, and adaptability, making significant contributions to team success and organizational growth.

Overview

17
17
years of professional experience

Work History

Sr Advisor Customer Service Representative

Concentrix
06.2019 - Current

Sr. Advisor

William Sonoma INC.
01.2016 - 06.2022

Customer Service Representative

AGR Group
08.2014 - 05.2016

Customer Service Representative

Sutherland Global
05.2015 - 01.2016

Personal Care Aide

Miles Home Care
08.2007 - 12.2014

In-Home Tutor

Academic Advantage
02.2012 - 08.2014

Alternative Substitute Teacher

Superintendent Schools
08.2010 - 08.2014

Customer Service Representative

ACS
12.2007 - 08.2010

Medical Assistant

California Toxicology
04.2008 - 04.2010

Education

Bachelor Degree in Psychology (100+ Credits) -

Ashford University
Bakersfield, CA
12.2010

Medical Assistant Certificate – Intern at Industrial Medical Group -

Maric (Kaplan) College
Bakersfield, CA
07.2007

High School Diploma -

South High School
Bakersfield, CA
06.2006

Skills

  • Medical Assistant
  • Knowledge of principles and processes for assessing customer/patient needs, meeting quality standards for services, and evaluation of customer satisfaction
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files, records, terminology and scheduling
  • Provided assisted care services, assisting patients with maintaining their personal hygiene; laundry and meal preparation
  • Supervised patients with disabilities and oversaw daily activities
  • Experience in working with patients, assisting medical personnel in diagnosing and treating human injuries, disease, deformities and changes to physical or behavioral activities
  • Responsible for administering drug tests and processing specimens
  • Teacher’s Aide
  • On Call substitute for Alternative school
  • Assisted teacher with daily tasks and directed students as needed
  • Traveled to students homes and provided tutoring services on various subject areas
  • Delivered mini computers/hardware, books and assignments to facilities daily assignment for physically and at risk students who could not attend school grounds
  • Trained and guided parents on set up techniques to facilitate their assistance and educational involvement with their child
  • Customer Service Representative
  • Assisted callers with placing over the phone orders and providing product information
  • Contacted prospective clients to sign up for discount promotions on energy and gas bills
  • Provided “out of default” alternatives to student loan borrowers, including, but not limited to collecting personal and financial information/documentation
  • Renegotiated new loan plans, terms and updated customer files and information using customer management software

Timeline

Sr Advisor Customer Service Representative

Concentrix
06.2019 - Current

Sr. Advisor

William Sonoma INC.
01.2016 - 06.2022

Customer Service Representative

Sutherland Global
05.2015 - 01.2016

Customer Service Representative

AGR Group
08.2014 - 05.2016

In-Home Tutor

Academic Advantage
02.2012 - 08.2014

Alternative Substitute Teacher

Superintendent Schools
08.2010 - 08.2014

Medical Assistant

California Toxicology
04.2008 - 04.2010

Customer Service Representative

ACS
12.2007 - 08.2010

Personal Care Aide

Miles Home Care
08.2007 - 12.2014

Bachelor Degree in Psychology (100+ Credits) -

Ashford University

Medical Assistant Certificate – Intern at Industrial Medical Group -

Maric (Kaplan) College

High School Diploma -

South High School

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Theresa Torres