Theresa Viveiros

Scheduling of surgical procedures for patients at multiple facilities by phone and in the office.

Obtain Prior authorizations for procedures if necessary.

Responsible for creating and scheduling incoming referrals for Colonoscopies from outside physicians .

Work the internal referral queue and send Outreach letters to patients.

Obtain prior procedure reports if needed.

Answer incoming calls to surgical scheduling line

• Provide administrative support for two physicians by overseeing their daily hospital and office schedules, maintaining their daily calendars and coordinating inpatient and outpatient procedures
• Managed various general office duties such as answering multiple telephone lines and completing insurance forms
• Authorized drug refills and provided detailed prescription information to pharmacies
• Interviewed and trained new staff
• Assisted in maintenance of medical charts and/or electronic medical records
• Determined and obtained prior authorizations for medication and outpatient procedures
• Coordinated luncheons with Pharmaceutical Representatives
• Maintained strict patient and physician confidentiality.