Theresa Wilson
Bonita Springs
Summary
Leader with extensive experience in multi-unit management at Skillets, recognized for achieving remarkable improvements in guest service satisfaction and operational efficiency. Expertise in human resource management and team building has driven success in meeting operational goals while prioritizing financial growth and employee empowerment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
District Manager
Skillets
Bonita Springs
10.2021 - 02.2025
- Identified opportunities for process improvement across multiple locations within the company.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potential.
- Efficiently addressed guest reviews to ensure ongoing satisfaction.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Processed biweekly payroll.
- Reviewed FOH schedules to achieve labor goals.
- Conveyed updates and information while reinforcing established policies both verbally and in writing.
- Created comprehensive operational guide customized for General Managers.
General Manager
Skillets
Bonita Springs
10.2016 - 09.2020
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Addressed guest concerns in-store while ensuring exceptional service levels.
- Completed thorough opening and closing functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created schedules and monitored payroll to remain within budget.
Skills
- Multi-unit management
- Leadership development
- Customer service
- Team building practices
- Report preparation
- Human resource management
- Policies and procedures
Certification
- Certified Food Safety Manager
Timeline
District Manager
Skillets
10.2021 - 02.2025
General Manager
Skillets
10.2016 - 09.2020
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