Theresa Wison
Depew,NY
Summary
Create consistent and positive customer experiences through proactive management of team activities and store operations. Skillfully monitor and adjust processes to meet changing demands, increase efficiency and boost revenue. Deliver exceptional leadership to all employees.
Goal-driven Assistant Store Manager with five-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in controlling inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent with skill and fortitude to thrive in dynamic, customer-centric work settings.
Overview
17
17
years of professional experience
Work History
Customer Service Cashier
TOPS MarketLLC
Buffalo, NY
02.2016 - 03.2018
- Assisted customers to find appropriate products, answered product questions and provided product solutions
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Helped customers find specific products, answering questions and offering advice
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies
- Accurately handled over $10,000 of payments daily in cash and credit cards payments for all products
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
Collections Specialist
Capital Management Services L.P
Buffalo, NY
01.2001 - 12.2015
- Negotiated rates with customers and entered payments into accounting system
- Located and monitored overdue accounts using billing system to begin collections process
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Ensured clients received comprehensive packages containing all key information, including demand letter and loan authorization
- Received payment and ensured proper posting to appropriate customers accounts
- Recorded and updated customer personal accounts with accurate contact information
- Overcame objections by applying advanced training and persuasion techniques
- Reviewed accounts to determine payment plan compliance
- Prepared packages containing all pertinent documentation for collections accounts
Assistant Store Manager
Sunoco A Plus
Buffalo, NY
01.2007 - 12.2014
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes
- Assessed, optimized and elevated operations to target current and expected demands
- Completed frequent walk-throughs and directed team members to correct any issue impacting store appearance or professionalism
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
- Established, enforced and updated policies to keep business agile and responsive to changing market conditions
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team
- Processed credit and debit card payments and returned proper change for cash purchases
- Encouraged professional growth and talent development in associates to increase performance in all areas
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store
- Coached and developed store associates through formal and informal interactions
Education
High School Diploma -
Ft. JohnsonHigh
Charleton, SC05.1975
Associate of Science - Business Administration And Management
Trident Technical College
Charleston, SC05.1977
Skills
- POS systems operations
- Stock management
- Sales techniques
- Computer expertise
- Customer relations
Timeline
Customer Service Cashier
TOPS MarketLLC
02.2016 - 03.2018
Assistant Store Manager
Sunoco A Plus
01.2007 - 12.2014
Collections Specialist
Capital Management Services L.P
01.2001 - 12.2015
High School Diploma -
Ft. JohnsonHigh
Associate of Science - Business Administration And Management
Trident Technical College