Theresa Wilson
Chilton
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
1986
1986
years of post-secondary education
Work History
Customer Service Representative
Alta Resources
Neenah
07.2017 - 12.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information in the system.
- Collaborated with team members to improve service delivery processes.
- Documented customer interactions for future reference and quality assurance.
- Trained new staff on company policies and customer service best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Mentored junior team members and managed employee relationships.
- Led on- and off-site customer support teams across multiple time zones.
Education
Brillion High School
Brillion, WISkills
- Customer relationship management
- Issue resolution
- Customer account management
- Training and mentoring
Timeline
Customer Service Representative
Alta Resources
07.2017 - 12.2025
Brillion High School