Theresa Wostenberg
Worland,WY
Summary
Driven by a results-focused approach at Army Air Force Exchange Service, I enhanced team productivity and customer satisfaction through innovative management and efficient staff training. Expert in workflow management and human resources, I spearheaded technological advancements and cost reduction strategies, significantly contributing to revenue growth and operational efficiency. Organized Executive Manager bringing diverse experience in customer service, business management, and project coordination. Well-versed in effective communication and relationship building. Proven history of successfully engaging with clients and business audiences. Technologically adept with passion for innovation and creative business solutions.
Overview
18
18
years of professional experience
Work History
Executive Manager Restaurant Program Planner
Army Air Force Exchange Service, AAFES
02.2021 - 03.2024
- Increased overall team productivity by implementing innovative management strategies and streamlining communication channels.
- Enhanced operations and implemented technological innovations in collaboration with senior leadership.
- Implemented data-driven decision-making processes to drive continuous improvement in overall company performance.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
- Fostered a collaborative work environment through regular team-building activities designed to enhance interpersonal relationships.
Multi Unit Restaurant Manager
Army Air Force Exchange Service
02.2017 - 02.2021
- Improved overall customer satisfaction by implementing efficient staff training programs and streamlining service procedures.
- Developed a high-performing team culture through ongoing coaching, mentoring, and recognition of top performers within the organization.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to employees.
- Streamlined scheduling processes to maximize efficiency while maintaining adequate staffing levels during peak hours of operation.
- Implemented cost control measures to optimize profitability without sacrificing quality or guest experience.
Food Business Manager
Army Air Force Exchange Service
07.2013 - 07.2017
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
Certified Restaurant Trainer
Army Air Force Exchange Service
03.2006 - 07.2013
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
Education
High School Diploma -
Delano High School
Delano, CA06.1975
Skills
- Workflow Management
- Policy Development
- Human Resources Management
- Revenue Growth
- Personnel Management
- New business launch
- Cost Reduction
- Staff Training
Timeline
Executive Manager Restaurant Program Planner
Army Air Force Exchange Service, AAFES
02.2021 - 03.2024
Multi Unit Restaurant Manager
Army Air Force Exchange Service
02.2017 - 02.2021
Food Business Manager
Army Air Force Exchange Service
07.2013 - 07.2017
Certified Restaurant Trainer
Army Air Force Exchange Service
03.2006 - 07.2013
High School Diploma -
Delano High School
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