Theresa Wright
Peru,IN
Summary
Results-driven Restaurant Manager with expertise in staff scheduling, customer service, and kitchen oversight. Demonstrated ability to enhance operational efficiency and resolve customer complaints effectively.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Owner/Operator
J&TPainting & Powerwashing
Peru, IN
06.2017 - Current
- Manage daily operations of painting and power washing services.
- Supervise staff to ensure quality workmanship and customer satisfaction.
- Developed project plans to streamline service delivery and improve efficiency.
- Communicated with clients to assess needs and provide service estimates.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
Restaurant Manager
Red Lobster
Kokomo, Indiana
04.2021 - 11.2025
- Managed daily restaurant operations to ensure smooth service and guest satisfaction.
- Oversaw scheduling to ensure adequate staffing during peak hours and events.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
- Oversaw food preparation, production and presentation according to quality standards.
Manager
Grindstone Charleys
Kokomo, Indiana
01.2017 - 12.2021
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily operations, maintaining efficiency and quality standards.
Waitress
IHOP
Kokomo, Indiana
06.2012 - 12.2016
- Provided excellent customer service in fast-paced dining environment.
- Took accurate food and drink orders from guests.
- Delivered meals promptly to tables while ensuring guest satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed payments efficiently using point-of-sale system for transactions.
- Assisted other wait staff members in times of heavy customer traffic.
- Checked back with customers throughout meal service to ensure satisfaction.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Education
Bachelor of Science - Business Management
Midcontinent
Mayfield, KY12-2009
Skills
- Staff scheduling
- Pre-shift walk-through
- Point of sale (POS) system operation
- Restaurant operations management
- Kitchen equipment operation and maintenance
- Labor and food cost control
- Customer-oriented
- Food plating and presentation
- Kitchen oversight
- Excellent communication
Certification
Servsafe certified
Timeline
Restaurant Manager
Red Lobster
04.2021 - 11.2025
Owner/Operator
J&TPainting & Powerwashing
06.2017 - Current
Manager
Grindstone Charleys
01.2017 - 12.2021
Waitress
IHOP
06.2012 - 12.2016
Bachelor of Science - Business Management
Midcontinent