Theresa Young

• Handled cash transactions accurately according to established procedures.
• Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
• Scheduled appointments for patients using an electronic medical record system.
• Greeted patients and visitors, verified patient information, and collected copayments for services rendered.
• Verified insurance and collected critical data elements to properly identify and bill patients.
• Maintained accurate patient records in accordance with HIPAA regulations and organizational policies.
• Provided customer service support by answering phones and responding to inquiries from staff and the public.
• Prepared documents for scanning into the electronic health record system as necessary.
• Prepared patients for departure by coordinating discharge plans and paperwork.
• Collaborated closely with clinical staff members regarding scheduling conflicts or cancellations due to unforeseen circumstances.
• Performed clerical tasks such as filing, faxing, copying, as requested.
• Ensured all forms were completed accurately, including insurance information and other demographic data.
• Maintained compliance with HIPAA regulations when handling confidential patient information.
• Conducted insurance eligibility verifications to ensure coverage of services provided.
• Met needs of physicians and other treating team members with timely retrievals of patient medical records.
• Provided guidance on proper completion of forms related to registration processes.
• Verified insurance benefits prior to patient visits to maximize reimbursement potential.
• Maintained confidentiality of patient information at all times in compliance with HIPAA regulations.
• Entered data into the computerized registration system to update patient demographics records.
• Processed payments received from patients, reconciling receipts with daily deposits.
• Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Operated a variety of machinery and tools safely and efficiently.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Operated equipment and machinery according to safety guidelines.
• Completed day-to-day duties accurately and efficiently.
• Provided support and guidance to colleagues to maintain a collaborative work environment.

Dust

Clean homes

Spring clean

Vacume

Mop floors

Clean kitchens

Make beds

• Sell and record liquor sales to commercial accounts as well as to the general public.
• General retail sales to the public including lottery sales.
• Clean and maintain a safe work area.
• Secure store for evening including all
• Daily duties
• Tally Lottery and register everyday.
• Close register everyday.
• End of day closing duties.
• Secure store for evening including all locks and alarms
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