Theresa Zubia
Ontario,CA
Summary
Customer Service Representative with over 20 years of experience seeking to obtain a position as a team player in a people-oriented, well-established organization where I can maximize my knowledge and experience in a challenging environment to achieve the corporate goals.
Overview
27
27
years of professional experience
Work History
Receptionist
Fiore, Racobs and Powers
Riverside, California
06.2025 - Current
- Greeted clients and visitors warmly at the front desk.
- Managed multi-line phone system, directing calls to appropriate departments for effective communication.
- Sorted and organized incoming mail for timely distribution to enhance workflow.
- Prepared and dispatched outgoing mail to ensure on-time delivery to clients and partners.
Call Center Representative
Premier Orthopedics & Trauma Specialists
Ontario, USA
06.2024 - 06.2025
- Receive and process high volume phone calls for appointments
- Managed high volume of customer service requests while ensuring a positive customer experience
- Performed faxing and copying tasks in a busy office environment.
- Ensured compliance with HIPAA standards while handling patient phone calls with compassion and attention
- Reviewed patient benefits and eligibility for services.
Patient Access Representative
Pacific Eye Institute
10.2024 - 03.2024
- Scheduled appointments for clients
- Meeting high demands of customer service requests while maintaining pleasant demeanor
- Performed various office tasks: filing, faxing, copying
- Managed high-volume customer service requests while ensuring a positive experience for patients
- Adhered to HIPAA standards and protocols while responding to patient phone calls with attention and care
Customer Service Representative
Apps Paramedical Services
07.2008 - 09.2024
- Receive and process high volume phone calls for appointments
- Processed high volume phone calls to efficiently schedule appointments for clients
- Performed various office tasks including filing and organizing documents: filing, faxing, copying
- Appointment Scheduler: utilize AppsNet and Google Calendar to set appointments between potential clients and life insurance companies
- Managed high demands of customer service requests while ensuring a positive client experience
Referral Coordinator
Inland Faculty Medical Group & San Antonio Medical Group
10.2000 - 09.2007
- Handled high volume phone calls as part of a team.
- Responsible for checking and processing various types of medical referral forms for completeness, obtaining missing demographic information, and attempting to code any uncoded referrals
- Coordinated communication regarding authorizations, modifications, denials, and other matters to streamline referral processes
- Discussed authorizations, modifications, denials, and other matters with colleagues.
Medical Biller
Primecare of Inland Valley
09.1999 - 09.2000
- Managed patient billing accounts
- Entered cash management data, including charges and payments, to maintain financial accuracy
- Entered cash management data including charges and payments
- Managed high volume of phone calls while performing general office duties
Education
Ontario High School
Ontario, USASkills
- Appointment scheduling
- Customer-focused
- Detail-oriented
- Positive communication
- Effective problem-solving
- Great organizational skills
- Strong work ethic
- Takes initiative
Timeline
Receptionist
Fiore, Racobs and Powers
06.2025 - Current
Patient Access Representative
Pacific Eye Institute
10.2024 - 03.2024
Call Center Representative
Premier Orthopedics & Trauma Specialists
06.2024 - 06.2025
Customer Service Representative
Apps Paramedical Services
07.2008 - 09.2024
Referral Coordinator
Inland Faculty Medical Group & San Antonio Medical Group
10.2000 - 09.2007
Medical Biller
Primecare of Inland Valley
09.1999 - 09.2000
Ontario High School