Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Theresa M Durst

Southampton,PA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

44
44
years of professional experience

Work History

Cake/ Decorator/ Manager

Rilling's Bucks County Bakery
Warminster, PA
06.1998 - 02.2024
  • Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Organized supplies to ensure efficient workflow during cake decorating process.
  • Provided guidance to other team members regarding proper cake decorating techniques.
  • Handled cash, credit card and check transactions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Delegated work to staff, setting priorities and goals.
  • Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.

Cake Decorator/Manager

Kalata's Bakery
Langhorne, PA
07.1995 - 05.1998
  • Assisted customers in selecting appropriate cake designs for their events.
  • Provided guidance to other team members regarding proper cake decorating techniques.
  • Met with customers to discuss needed bakery items and take orders.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Cake/ Decorator/ Manager

Dante's Bakery
Richboro, PA
02.1993 - 07.1995
  • Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
  • Assisted customers in selecting appropriate cake designs for their events.
  • Handled cash, credit card and check transactions.
  • Mentored baking staff in proper techniques and bakery procedures.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Cake Decorator/ Asst Manager

Taunton Pastries
Medford, NJ
10.1990 - 01.1993
  • Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
  • Measured ingredients accurately according to recipes used in the bakery.
  • Mentored baking staff in proper techniques and bakery procedures.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.

Store Clerk/Cake/ Decorator/Assistant Manager

Moorestown Mall Bakery
Moorestown, NJ
07.1980 - 10.1990
  • First Job 14yrs old
  • Weekend Manager 18yrs old
  • Full Time Decorator
  • Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.

Education

High School Diploma -

Holy Cross High School
Delran, NJ
06-1981

Skills

  • Cake Decoration
  • Goal Driven
  • Thrive in Learning
  • Effective Communicator
  • Team Player
  • Self Motivated
  • Self Starter

Affiliations

  • Enjoy Family time.
  • Love to travel
  • Enjoy attending sporting , or Art events

Timeline

Cake/ Decorator/ Manager

Rilling's Bucks County Bakery
06.1998 - 02.2024

Cake Decorator/Manager

Kalata's Bakery
07.1995 - 05.1998

Cake/ Decorator/ Manager

Dante's Bakery
02.1993 - 07.1995

Cake Decorator/ Asst Manager

Taunton Pastries
10.1990 - 01.1993

Store Clerk/Cake/ Decorator/Assistant Manager

Moorestown Mall Bakery
07.1980 - 10.1990

High School Diploma -

Holy Cross High School

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Theresa M Durst