Theresa Terrell

• Completed monthly and year-end closings.
• Balanced reports to submit for approval and verification.
• Completed biweekly payroll for company personnel.
• Managing deal contracts to lenders + dealership commission information.
• Manage + process warranty cancellations.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

• Managed opening & closing of the back office which included all 26 tills.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Exhibited high energy and professionalism when dealing with all levels of clients and staff.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Cross-trained and provided back up for customer service managers.

• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Audited fellow teller currency to contribute to dual-control procedures.
• Logged cashier's checks and other transactions to maintain accurate account records.

Spent the 4 years parenting my three daughters due to our primary childcare provider passed away. In that time:

• Performed duties of room parent for elementary + middle school.
• Provide housekeeping tasks, maintained different children scheduling, provided tutoring.

• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
• Completed risk projects such as curtailments and refiles.
• Trained night staff on FCM reports and guided staff with Clarifier testing.
• Review and Process FMNA/Freddie Mac Invoices within due dates + Followed up on past due invoices.
• Review and Process mortgage insurances claims.

• Researched billing and invoice problems and resolved issues in compliance with established standards.
• Reconciled accounts and resolved both internal variances and discrepancies in external documentation.
• Completed month end duties such as reconciled G/L accounts, prepare J/E on customers accounts.
• Complete daily duties such as A/P disbursement statement + payments.
• Process customers requests such as changes of due dates, account information, etc.
• Set up EFT/ACH for dealerships + process QA audits on vehicle loan.

• Performed various payroll functions, such as balancing four companies (about 400-500 employees per company), balanced weekly audit reports, employee's deductions, process federal and state taxes weekly.
• Maintained + Process human resource functions, such as new/rehire packets, termination, oversees payroll records + employee change.
• Process payment on garnishments and levies.
• Prepared and audited month-end closings.

• Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
• Processed employee W-9 and I-9 forms and managed benefits and leave time.
• Maintain payroll functions such as uploading and balancing hours, balancing bi-weekly audit reports, + completed payroll checks.
• Balanced labor distribution reports + distributes to upper authorities such as VP's, DM's and departments.

• Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
• Maintained accurate historical records.
• Maintained general ledger by transferring subsidiary account summaries.
• Completed Month-End + Yearly-End Closings duties such as prepared + entered J/E, Reconciled bank statements and G/L Accounts.
• Assisted managers + trained co-workers.

• Researched billing and invoice problems and resolved issues in compliance with established standards.
• Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards and regulations.
• Reconciled accounts and resolved both internal variances and discrepancies in external documentation.
• Completed month-end and year-end closings.
• Reviewed and corrected regional sales reports weekly + electronic data invoices (EDI) reports.
• Completed A/P responsibilities such as processing and distributing checks.
• Communicated with vendors for updates on store information.
• Completed Liaison between 25 vendors + stores.