Theresa West
Wilson,TX
Summary
Human Resource Manager with 10 years of experience and success in leading multiple direct reports. Consistently enhances operations and streamlines timelines while upholding all quality standards and regulatory mandates. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Accounts Payable/Receivables Manager
West Industries, LLC
Lubbock, TX
01.2018 - Current
- Manage and implement group health insurance for over 100 employees to avoid ACA penalty.
- Prioritize projects to meet given deadlines and customer needs.
- Supervise team of clerks and oversee timely and accurate invoicing of customers and handling of overdue payments in accordance with policies and use of SHRM.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Office Manager
Field, Manning, Stone, Hawthorne & Aycock, P.C.
Lubbock, Texas
01.2014 - 01.2018
- Supervise productivity and office operations for 10 Partners, 7 Attorneys, and 15 Assistants to ensure optimal workflow
- Direct human capital incentives to ensure positive work environment, including addressing and resolving grievances and disciplinary action planning and follow up
- Oversee negotiations on vendor contract terms to improve cost savings.
- Mitigate financial discrepancies by reconciling books to identify and correct $51k deficit to initiate substantial payroll draw from shareholders.
- Reconciled monthly invoices, coordinated employee communications about insurance changes, administered annual renewal process.
Inside Sales Representative
Cain Electric Supply
Lubbock, TX
01.2008 - 01.2014
- Ensured client satisfaction ratings by offering timely, effectively communicated proactive resolution ideas in response to questions, concerns and challenges
- Utilized established client relationships to achieve customer objectives resulting in consistently increasing sales.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
Customer Service Representative
Saint Gobain Abrasives
Stephenville, TX
06.2006 - 07.2008
- Cultivated strong value-added relationships with customers by delivering accurate service knowledge to drive business development
- Analyzed weekly productivity to develop reports for corrective action planning.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Education
BBA - Marketing
Tarleton State University
Stephenville, Texas12.2006
Skills
- Microsoft Suite Proficient
- Team Leadership
- Research & Data Analysis
- Strategic Planning
- Community Relations & Outreach Social Media
- Communication
- Critical Thinking
- Adaptability
- New Employee Orientation
- Special Projects
- Eligibility Determinations
Affiliations
Strategic, resourceful, and detail-oriented professional with extensive experience in securing funding and sponsorships, cultivating donor relationships, event planning and execution, client relations and community outreach. Engaging and effective communicator with the innate ability to overcome cultural and social barriers leading to long-lasting partnerships that drive bottom-line growth initiatives. A meticulous service provider seeking to leverage background into a development director role with a progressive non-profit organization. New Home Education Foundation Founding Member, 2018 - 2021 Foster a Life Board Member at Large, 2015 - 2021
Timeline
Accounts Payable/Receivables Manager
West Industries, LLC
01.2018 - Current
Office Manager
Field, Manning, Stone, Hawthorne & Aycock, P.C.
01.2014 - 01.2018
Inside Sales Representative
Cain Electric Supply
01.2008 - 01.2014
Customer Service Representative
Saint Gobain Abrasives
06.2006 - 07.2008
BBA - Marketing
Tarleton State University