Therese Murtagh
Park Ridge,New Jersey
Summary
Successful Service Associate with19 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. While working all these years in the hospital setting I have grown tremendously in the areas of compassion and patience which has helped me professionally and personally
Overview
19
19
years of professional experience
Work History
Service Associate Valley Java
The Valley Hospital Valley Health System
10.2004 - 12.2023
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Collaborated with team members to streamline processes and improve overall service efficiency.
Business Associate Diagnostic Imaging
Valley Hospital Valley Health Systems
11.2009 - 06.2015
- Provided exceptional customer service, leading to high levels of satisfaction and repeat business opportunities.
- Mentored junior team members, fostering professional growth and development within the organization.
- Engaged with customers to build business relationships.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Collected, arranged, and input information into database system.
Education
No Degree - General Studies
Ramapo College of New Jersey
Mahwah, NJSkills
- Stock Replenishment
- Active Listening
- Sales Experience
- Interpersonal Skills
- Task Prioritization
Languages
Spanish
Limited Working
Timeline
Business Associate Diagnostic Imaging
Valley Hospital Valley Health Systems
11.2009 - 06.2015
Service Associate Valley Java
The Valley Hospital Valley Health System
10.2004 - 12.2023
No Degree - General Studies
Ramapo College of New Jersey
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