Therese Tiano

• Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed incoming calls and directed to appropriate department.
• Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
• Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
• Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
• Maintained rapport with physicians, nurse,s and other healthcare personnel.
• Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
• Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
• Supported office staff and operational requirements with administrative tasks.
• Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
• Provided information for patient admissions and discharges to foster timely processing.
• Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
• Supported positive patient experience by promptly addressing inquiries and concerns.
• Performed various administrative tasks by filing, copying and faxing documents.
• Placed new supply orders, managed inventory and restocked clerical spaces.

• Responsible for account receivables, electronic billing, posting payments, correcting claims, insurance hedis medical file requests, insurance credentialing, manage online provider enrollment thru pecos, manage medical student rotation schedules, supervise front desk daily activities and implement office procedures for internal medicine practice.
• Organized meeting schedules to facilitate smooth office functions.
• Drafted recommendation letters for medical students.
• Managed confidential data crucial to patient care and practice operations.

Verified accuracy of accounts payable payments, resulting in 95% reduction in payment errors and check reissues.

• Process laboratory claims, resubmit rejections, collections on past due accounts, post payments, run weekly bills, make appointments for patients, call doctors with results, input lab results, process payroll
• Collected payments and applied to patient accounts.
• Posted payments and collections on regular basis.
• Filed and updated patient information and medical records.
• Reduced outstanding account receivables with diligent follow-up on unpaid claims, negotiating payment plans when necessary for patient satisfaction.

• Run credit checks, prepare documentation for loans, post payments, reconciliations, verify employment. I was the only person cross trained to work with auto loan, mortgages, home equity, credit cards and student loan accounts.

• Responsible for account receivables, electronic billing, posting payments, correcting claims, insurance hedis medical file requests, insurance credentialing, manage online provider enrollment thru pecos, manage medical student rotation schedules, supervise front desk daily activities and implement office procedures for internal medicine practice.
• Organized meeting schedules to facilitate smooth office functions.
• Drafted recommendation letters for medical students.
• Managed confidential data crucial to patient care and practice operations.

Verified accuracy of accounts payable payments, resulting in 95% reduction in payment errors and check reissues.