Therese Williams
Horn Lake,MS
Summary
Proven in enhancing tenant satisfaction and streamlining property operations, I leveraged my expertise in property management and exceptional problem-solving skills at Stonemark Property Management. Achieved a significant improvement in occupancy rates and rent collection efficiency, demonstrating a strong blend of records administration and customer service excellence.
Overview
6
6
years of professional experience
Work History
Assistant Community Manager
Stonemark Property Management
1800 Joy Circle
05.2023 - Current
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
Certified Nursing Assistant
Memphis Jewish Home
Memphis, TN
06.2022 - 04.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Caregiver
The Pointe At Kirby Gate
Memphis, TN
11.2021 - 03.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Leasing Agent
Multi-South
3647 Outland Road
04.2018 - 09.2021
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Conducted property tours to highlight features of properties.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
Education
High School Diploma -
Yazoo City High School
Yazoo City, MS05.1988
Skills
- Property Management
- Payment Processing
- Records and database administration
- Website Management
- Payment management
- Property tours and inspections
Timeline
Assistant Community Manager
Stonemark Property Management
05.2023 - Current
Certified Nursing Assistant
Memphis Jewish Home
06.2022 - 04.2023
Caregiver
The Pointe At Kirby Gate
11.2021 - 03.2022
Leasing Agent
Multi-South
04.2018 - 09.2021
High School Diploma -
Yazoo City High School