Summary
Overview
Work History
Education
Skills
Timeline
Generic

THERON JOHNSON

MECHANICSVILLE,MD

Summary

Versatile Field Service Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.

Dedicated Field Service Technician enthusiastic about working hard. Successful record of completing projects on time. Knowledgeable in Telecommunications and Information technology. Solid career history comprising more than 22 years.

Hardworking, bringing 22+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.

Skilled telecom installer with knowledgeable about managing inventory, schedules and new installations. Familiar with quality standards and documentation requirements.

Forward-thinking professional offering more than 22+ years of experience working in demanding, deadline-driven environments. Excellent skills servicing telecom systems, making repairs

Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Telecom. Motivated to learn, grow and excel in the business.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Excellent reputation for resolving problems and improving customer satisfaction.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Reliable employee. Offering excellent communication and good judgment.

Overview

23
23
years of professional experience

Work History

Senior/Lead Field Service Technician

Allied Telecom Group
Crystal City, VA
01.2009 - 05.2022
  • Operated hand tools and power equipment according to company safety procedures.
  • Managed on-site and off-site installation, repair, maintenance and test tasks.
  • Followed safety procedures to avoid injuries in field.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Install BridgeWave and Ubiquiti Point to Point wireless radios on roof tops through out Washington DC
  • Complete daily customer installs and trouble shooting of DSL, LRE, T1's, VOIP, PRI, EFM, OWS fiber, TLS fiber, Dark fiber
  • Install POINT OF PRESENCE wall mount boxes/racks and equipment in buildings across metro area.
  • Run and terminate fiber optics as needed ( fusion splicing for terminating fiber)
  • Install Cisco, Adva, adtran, Cienna, Raisecom, Polycom, Hatteras, Eltek, Calix, Zhone equipment in customer sites
  • Assisted previous Field Operation Manager with daily duties
  • Acted as Field Operations manager for 4 months while finding a replacement.
  • Training and assisting current Field Operations manager
  • Manage 3 other technicians
  • Manage and assign daily work load for installs
  • Maintain inventory of daily technician consumables and truck stock.
  • Run and terminate copper (CAT3,CAT5,CAT6) as needed. (Punch down and module ends).
  • Site surveys for customers sites, building POINT OF PRESENCE installs, manhole work, and roof top wireless radios.
  • Work with vendors and contractors as needed to complete daily work.
  • Supervise contractors while doing manhole work.
  • Install voice services (VOIP), T1, ADTRAN, PRI, Polycom.
  • Voice cut overs/ports.
  • Program and turn up VOIP phones.
  • Install and trouble shoot fiber optic circuits and dark fiber. (Using light meters and OTDR testers).
  • Install and trouble shoot -48 volt power feeds and panels as well as batteries.
  • Work in multiple data centers across Baltimore, DC, and Virginia area.
  • Use different JDSU testers daily.
  • Complete and update trouble tickets, service tickets, install tickets and data bases.
  • Rotate on call with other technicians (week at a time 24/7 availability).
  • Assist NOC (network operations center) in answer customer calls trouble shooting different types of issue.
  • -Attend meetings, conference calls, and zoom calls as needed

Transmission/Central Office Technician

Covad Communications Group
Santa Clara, CA
10.1999 - 01.2009
  • Provided consistent service by performing routine maintenance and repairs on circuits, cables and equipment.
  • Performed installations of telecommunications equipment.
  • Completed acceptance testing on new equipment.
  • Recorded inventory counts of central office equipment.
  • Install equipment in Verizon CO's
  • Trouble shoot major data circuits (DSL,DS3, T1, OC's)
  • Maintain and service CO and data center locations (about 134)
  • Install and test major data circuits
  • Replace and trouble shoot equipment as needed in Verizon CO's and data centers
  • T1 installs at customers sites and in CO's
  • DSL installs at customers sites
  • Trouble shoot and install DC -48 volt power panels
  • Perform preventive maintenance's on CO locations (about 134 sites)
  • Complete and update trouble tickets,service tickets,install tickets and data bases.
  • Rotate being on call with other technicians (2 weeks at a time 24/7 availability)
  • Recorded inventory counts of central office equipment
  • Provided consistent service by performing routine maintenance and repairs on circuits, cables and equipment
  • Completed acceptance testing on new equipment
  • Responded to service requests during and after business hours

Education

MCSA,MCP,MCSE - Information Technology

Computer Training.com
Annapolis Junction, MD
05.2006

High School Diploma -

South River High School
Edgewater, MD
05.1995

Skills

  • Professional and Courteous
  • Installation and Repair
  • Customer Service
  • Job Assignments
  • System Installation
  • Methodology Improvements
  • Valid Driver's License
  • Basic Tools
  • Work Order Management
  • Verbal and Written Communication
  • Training Junior Team Members
  • Onsite Visits
  • Diagnosing Issues
  • Equipment Configuration
  • Coordination and Teamwork
  • Telecommunications Equipment
  • Accountability and Work Ethic
  • Network Wiring
  • Field technical services

Timeline

Senior/Lead Field Service Technician

Allied Telecom Group
01.2009 - 05.2022

Transmission/Central Office Technician

Covad Communications Group
10.1999 - 01.2009

MCSA,MCP,MCSE - Information Technology

Computer Training.com

High School Diploma -

South River High School
THERON JOHNSON