Theron Killion-Grecher
San Pedro,CA
Summary
I am a friendly, responsible customer service representative, with all my previous positions being customer- facing. I am detail-oriented, have a solution-focused mindset, and possess excellent verbal and written communication skills.
I endeavor to learn as much as I can, as my primary focus is to be the very best version of myself that I can be. Honesty and integrity are two of the main traits that I use to describe myself; I take responsibility when I make a mistake and use these experiences to grow. With this mindset, every hurdle becomes a steppingstone to more understanding of myself and of my fellow human beings.
Overview
8
8
years of professional experience
Work History
Shift Lead
Jamba Juice
05.2022 - 05.2023
- Lead, trained and supervised Team Members as a Shift Lead
- Maintained cleanliness and functionality of the restaurant, machines, and utensils
- Customer Service and enhancing the Guest's experience
- Handled customer complaints with empathy and composure
Lifeguard
South Bay Aquatics
09.2021 - 04.2022
- Watched over patrons to ensure their safety and the safety of others
- Use of proper equipment and PPE when cleaning and disposing of potentially hazardous biological substances and chemicals
- Ensured pool chemicals were balanced before, during, and after patron use of said pools
- De-escalated and mediated disputes between patrons
- Ensured the cleanliness of the facility and its equipment
Distanced Learning Facilitator
Kindercare LLC
09.2020 - 02.2021
- Maintained a calm and functional classroom-like environment for all students to focus on their distanced learning
- Assisted students with staying on task and completing their assignments
- Used basic Math, English, and Science skills to assist students in understanding their school assignments
- Utilized conflict management and de-escalation techniques when students would get frustrated with their schoolwork or with their peers
Resident Programs Manager
Brookdale Senior Living Solutions
08.2017 - 09.2020
- Planned and implemented events based on the unique interests of my Residents
- Managed my department's budget to include weekly entertainers, crafts, games, as well as weekly outings
- Communicated and worked with other departments to facilitate events such as the Monthly Family Brunch and the Monthly Birthday Party, as well as to create memorable experiences for Potential Residents and their family members during tours
- Personally connected with each new Resident in order to get to know them and help them to feel welcome in their new community
- Utilized problem-solving and de-escalation techniques to mediate disputes between Residents and ensured that all parties felt hear
Resident Programs Assistant
Brookdale Senior Living Solutions
08.2016 - 07.2017
- Assisted in the Monthly Calendar creation to ensure a variety of events and activities were available for Residents to engage in
- Developed relationships with new and current Residents in order to better serve their physical, intellectual, and emotional needs
- Drove the bus in order to take Residents to medical appointments as well as on outings
Assistant Swim Coach
Doulgas Dolfins Swim Team
04.2015 - 12.2016
- Hands-on and out of the water coaching in order to teach young swimmers the four strokes
- Assisted in developing the proper technique for each of the strokes, dependent on each swimmer's individual way of learning
- Encouraged and motivated young swimmers to do their best at practice and during swim meets
Education
Associate of Arts -
Western Nevada College
Carson City, NV06.2017
High School Diploma -
Douglas High School
Minden, NV06.2012
Skills
- Budget Management
- Cash Handling
- Customer Service
- De-escalation Techniques
- Dispute Mediation
- Leadership
- Problem-Solving
Timeline
Shift Lead
Jamba Juice
05.2022 - 05.2023
Lifeguard
South Bay Aquatics
09.2021 - 04.2022
Distanced Learning Facilitator
Kindercare LLC
09.2020 - 02.2021
Resident Programs Manager
Brookdale Senior Living Solutions
08.2017 - 09.2020
Resident Programs Assistant
Brookdale Senior Living Solutions
08.2016 - 07.2017
Assistant Swim Coach
Doulgas Dolfins Swim Team
04.2015 - 12.2016
Associate of Arts -
Western Nevada College
High School Diploma -
Douglas High School
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