Danica Petrenko
La Colombe Coffee Roasters
Evanston,IL
1
Certification
11
years of professional experience
Detail-oriented leader with extensive experience in customer service, skilled in training and optimizing operations. Recognized for improving team efficiency through effective communication and strategic resource management, contributing to seamless shift operations.
Work History
Shift Lead
4 Years 3 Months- Supervised barista team, ensuring high-quality beverage preparation and customer service.
- Trained new staff on operational procedures and product knowledge, enhancing team efficiency.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Bar Manager
9 Years- Created training programs for new hires to improve team performance and efficiency.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Managed inventory control processes, optimizing stock levels and reducing waste through strategic ordering.
- Collaborated with vendors to negotiate pricing and quality of supplies, improving cost-effectiveness of procurement.
- Conducted continuous reviews of accounts, procedures, and personnel to optimize processes and improve performance.
Assistant General Manager
3 Years- Evaluated market trends to adjust pricing strategies accordingly, maintaining competitiveness while maximizing revenue potential.
- Optimized resource allocation for improved operational efficiency and cost reduction.
- Developed and maintained spreadsheets and databases to track, analyze, and report on performance and sales data.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Facilitated process improvements through data analysis, identifying areas for increased efficiency and effectiveness.
Education
Bachelor of Science - Social Work
Skills
Staff development
Budget management
Strategic planning
Customer service focus
Attention to detail
Organization
Invoice processing
Certification
- Foundations in Human Resources Certificate- DePaul University School of Continuing Professional Studies
Timeline
Shift Lead
La Colombe Coffee Roasters
05.2022 - CurrentRead More
Assistant General Manager
Shuga Records
01.2016 - 01.2019Read More
Bar Manager
Lincoln Hall
05.2015 - 05.2024Read More
Whittier College
Bachelor of Science from Social Work
Read More