THESSALONIA SAGAPOLU
Las Vegas
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
5
5
years of professional experience
Work History
Receptionist
AAction Movers United Van Lines
Las Vegas
03.2024 - 01.2026
- Answered phone calls and directed inquiries to appropriate departments efficiently.
- Supported customers in office and remotely, enhancing overall client satisfaction.
- Assisted clients with paperwork and provided information about moving processes.
- Maintained accurate records of client information and service requests systematically.
- Kept office, bathrooms, break rooms, and personal workspace organized and welcoming for client visits.
Patient Access Center Representative
NYU Langone
Las Vegas
10.2022 - 03.2024
- Analyzed trends in incoming calls, emails, and chats daily to identify areas for service improvement.
- Resolved complex customer requests and complaints by applying effective problem-solving skills.
- Instructed patients and families regarding diagnoses, treatment plans, and preventative care, tailored to individual health needs.
- Utilized EPIC systems to manage patient information efficiently.
- Facilitated timely insurance approvals for patients, ensuring coverage aligned with their health needs.
Salesman
XWorld360
Las Vegas
05.2022 - 10.2022
- Engaged customers to identify needs and recommend tailored product solutions.
- Attracted new customers through friendly interactions and personalized service.
- Trained new staff on company policies and sales techniques.
Package Handler
Fed Ex
Fife
04.2021 - 05.2022
- Developed procedures that tripled throughput through enhanced productivity.
- Supported preventive maintenance efforts to ensure optimal equipment performance.
- Guided site-based staff in effective use of specialized tools, materials, and equipment.
Education
College Of Southern Nevada
Las Vegas, NV05-2026
High School -
Fife High School
Fife, WA06-2021
Skills
- Customer service
- Effective communication
- Problem solving
- Data analysis
- Project management
- Time management
Timeline
Receptionist
AAction Movers United Van Lines
03.2024 - 01.2026
Patient Access Center Representative
NYU Langone
10.2022 - 03.2024
Salesman
XWorld360
05.2022 - 10.2022
Package Handler
Fed Ex
04.2021 - 05.2022
College Of Southern Nevada
High School -
Fife High School