Thet Htar Zin
Brooklyn
Summary
Dedicated Customer Service and Aviation Professional with over 5 years of experience in passenger services, airline operations, customer relations and cash handling. Proven ability to resolve customer concerns, coordinate with operational teams, and maintain high service standards in fast-paced environments. Strong communication, problem-solving, and teamwork skills.
Overview
11
11
years of professional experience
Work History
Cahier & Customer Service Assistance
United Staffing Solutions
420 9th Ave, New York, NY 10001
12.2025 - Current
- Process customer transactions accurately and efficiently
- Assist customers with returns, exchanges, and order modifications
- Provide excellent customer service and resolve customer concerns
- Maintain accuracy while working in a high-volume retail environment
- Support daily store operations and customer satisfaction initiatives
Cahsier
Whole Foods Market Inc
Manhattan West
09.2025 - 12.2025
- Processed customer purchases accurately using POS systems
- Handled cash, credit card, and digital payment transactions
- Delivered friendly and efficient customer service
- Assisted customers with questions and checkout-related concerns
Customer Service Representative
All Nippon Airways
John F. Kennedy International Airport
10.2024 - 08.2025
- Coordinated with ground handling agents to ensure smooth flight operations
- Assisted passengers with travel-related inquiries and concerns
- Resolved customer complaints professionally and efficiently
- Conducted monthly aviation safety and security audits
- Supported on-time flight departures and operational performance
Passenger Service Supervisor
All Nippon Airways
Yangon, Myanmar
02.2018 - 08.2022
- Supervised passenger service operations for arriving and departing flights
- Managed passenger documentation and travel requirements
- Handled customer complaints and service recovery situations
- Coordinated operational activities to maintain on-time performance
- Worked closely with airline and airport stakeholders to ensure service excellence
Internship
Japan Tobacco International (JTI)
Yangon, Myanmar
04.2017 - 05.2017
- Participated in customer awareness and market research projects
- Assisted with project presentations and business analysis activities
- Collaborated with multiple departments to understand business operations
- Supported customer satisfaction assessment initiatives
Human Resources Internship
AYA Bank
Yangon,Myanmar
10.2016 - 11.2016
- Assisted with employee documentation and labor contracts
- Maintained personnel records and employee files
- Updated promotion records and HR databases
- Supported daily administrative functions within the HR department
Assistant Accountant Internship
New Wave Company
Yangon, Myanmar
10.2015 - 11.2015
- Reviewed invoices and financial records for accuracy
- Verified accounting data using Microsoft Excel
- Identified discrepancies and reported findings to management
- Assisted with general accounting and administrative tasks
Education
Diploma in Accounting
LCCI
Yangon, MyanmarBachelor of Arts - Business And English
National Management Degree College
Yangon, Myanmar12-2017
Diploma in English Language Proficiency
SEAMEO
Yangon, MyanmarBachelor of Science - Diploma in Customer Service
Strategy First University
Yangon, MyanmarSkills
- Customer Service
- Cash Handling & POS Systems
- Passenger Relations
- Aviation Operations
- Complaint Resolution
- Team Collaboration
- Time Management
- Problem Solving
Timeline
Cahier & Customer Service Assistance
United Staffing Solutions
12.2025 - Current
Cahsier
Whole Foods Market Inc
09.2025 - 12.2025
Customer Service Representative
All Nippon Airways
10.2024 - 08.2025
Passenger Service Supervisor
All Nippon Airways
02.2018 - 08.2022
Internship
Japan Tobacco International (JTI)
04.2017 - 05.2017
Human Resources Internship
AYA Bank
10.2016 - 11.2016
Assistant Accountant Internship
New Wave Company
10.2015 - 11.2015
Diploma in Accounting
LCCI
Bachelor of Arts - Business And English
National Management Degree College
Diploma in English Language Proficiency
SEAMEO
Bachelor of Science - Diploma in Customer Service
Strategy First University