Thi Hoang Truc Huynh
Houston
Summary
Dynamic and adaptable professional with extensive experience in customer service at Happy Lamb Hot Pot. Recognized for delivering exceptional service under pressure and effectively managing guest flow. Proficient in POS systems and cash handling, I excel in fostering a welcoming environment while resolving customer concerns with a friendly demeanor.
Overview
8
8
years of professional experience
Work History
Hostess
Happy Lamb Hot Pot
Houston
01.2023 - Current
- Greet guests and manage seating with professionalism care
- Coordinate guests flow during busy hours and handle special request
- Maintain a warm and welcoming environment for all customers.
Barista
Ulike Tea
Houston
01.2021 - 01.2023
- Prepared customized beverages and operated espresso machines
- Delivered friendly service in a high volume environment
- Handles cash, card payments and managed stock/restocking duties
Food Cashier
Crab Ave
Katy
01.2018 - 01.2020
- Processed orders and payment accurately
- Resolved customer concerns with a positive professional attitude
- Maintained cleanliness and organization at service counter
Education
High School Diploma -
Katy High School
Katy, TXSkills
- Excellent customer service and communication skills
- Friendly
- Calm
- Professional under pressure
- Quick learner
- Adaptable
- Flexible with work schedules
- Experience with POS systems and cash handling
- Strong teamwork
- Cultural sensitivity
Timeline
Hostess
Happy Lamb Hot Pot
01.2023 - Current
Barista
Ulike Tea
01.2021 - 01.2023
Food Cashier
Crab Ave
01.2018 - 01.2020
High School Diploma -
Katy High School