Thi Ly
Ontario,CA
Summary
Dynamic Restaurant Manager with a proven track record at Mountain Lakes Resort Restaurant, excelling in team management and customer engagement. Enhanced operational efficiency through innovative inventory control systems, resulting in improved service delivery and customer satisfaction. Passionate about fostering a positive dining experience while maintaining high standards of food safety and quality.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Mountain Lakes Resort
Lytle Creek, CA
06.2019 - Current
- Assisted in daily operations, ensuring smooth workflow and customer satisfaction.
- Ensured compliance with health regulations through the application of food safety standards.
- Conducted training sessions for staff on menu items and service standards.
- Collaborated with kitchen staff to enhance efficiency in order processing.
- Monitored inventory management practices, aiding in stock organization.
- Enhanced overall dining experience through proactive customer interaction.
- Managed dynamic changes efficiently during peak operational hours.
Restaurant General Manager
Shogun Restaurant Japanese Steak House
La Verne, CA
10.2018 - 05.2019
- Enhanced operational methods to improve service delivery.
- Led staff training programs to improve team performance and reduce turnover rates.
- Developed and implemented inventory management systems ensuring optimal stock levels.
- Analyzed sales trends to create strategic marketing initiatives boosting revenue growth.
- Oversaw daily restaurant operations, maintaining high standards of food quality and safety compliance.
- Cultivated positive relationships with suppliers, negotiating favorable contracts for cost savings.
- Conducted regular performance evaluations, providing feedback to drive employee development and engagement.
- Implemented new technologies to improve operational workflows and enhance guest experience.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Assistant General Manager
Carinos
Eastvale Ca
02.2007 - 03.2017
- Streamlined operations by implementing process improvements to enhance team efficiency and productivity.
- Led cross-functional teams in executing strategic initiatives that improved customer satisfaction scores.
- Developed training programs for staff, promoting skill enhancement and operational excellence.
- Managed inventory systems to optimize stock levels and reduce waste across departments.
- Oversaw compliance with company policies and industry regulations, ensuring operational integrity and risk mitigation.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Restaurant Manager
Dennys Restaurant
Pomona, CA
05.2000 - 02.2006
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Assisted in daily operations, ensuring smooth workflow and customer satisfaction.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
General Studies
Claremont High
Claremont, CASkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Customer-oriented
- Passion for customer satisfaction
- Organization and prioritization
- Staff scheduling
- Food service background
Certification
ServSafe Management
Languages
Vietnamese
Native or Bilingual
Timeline
Restaurant Manager
Mountain Lakes Resort
06.2019 - Current
Restaurant General Manager
Shogun Restaurant Japanese Steak House
10.2018 - 05.2019
Assistant General Manager
Carinos
02.2007 - 03.2017
Restaurant Manager
Dennys Restaurant
05.2000 - 02.2006
General Studies
Claremont High