Thi Nguyen
Citrus Heights,CA
Summary
Customer-focused expert with an extensive background in service excellence at Purple Kow and Pho Cali. Proven cash handling and menu memorization ability, delivering exceptional service while ensuring cleanliness and efficiency. Recognized for adaptability and teamwork, consistently enhancing guest satisfaction and operational success in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Purple Kow
Roseville, CA
10.2024 - 02.2025
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Operated cash registers to process customer payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Sliced fruits and vegetables for use in food service.
- Restocked supplies such as straws, cups, and napkins for the barista station.
- Prepared hot and cold drinks according to customer specifications.
- Prepared and served various drinks, including slushes, milk tea, tea, adhering to specific recipes and presentation standards.
Server
Pho Cali
Rocklin, CA
06.2022 - 08.2024
- Presented menus and answered questions regarding items.
- Monitored dining room for cleanliness and proper set-up at all times.
- Prepared drinks according to standard recipes.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
Associate of Science - Chemical Engineering
Sierra College
Rocklin, CA01-2024
High School Diploma -
Whitney High School
Rocklin, CA06-2022
Skills
- Team collaboration
- Menu memorization
- Food storage management
- Cash handling
- Food preparation assistance
- Cleaning and sanitizing
- Communication
- Adaptive and creative
- Friendly and outgoing
- Customer service
- Foodservice
Certification
- Food Handler Certificate
Languages
Vietnamese
Professional
Timeline
Barista
Purple Kow
10.2024 - 02.2025
Server
Pho Cali
06.2022 - 08.2024
Associate of Science - Chemical Engineering
Sierra College
High School Diploma -
Whitney High School
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