Thi Tran
Carrollton
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Sushi Kadan
08.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Barista/cook
Tiger Sugar
01.2024 - 08.2024
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Cashier/Barista/Shiftlead
7 leaves Cafe
05.2022 - 01.2024
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- As well as day to day responsibilites
Cashier/Barista/Trainer/Cook
GongCha
09.2021 - 05.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately
- Issued receipts, refunds, credits or change due to customers.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Performed other duties as assigned by management.
- Handled any customer complaints and directed baristas accordingly
Cashier/barista/cook
Mochinut
05.2021 - 09.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
No Degree - Accounting And Finance
Texas Woman's University
Denton, TX06-2028
High School Diploma -
Creekview High School
Carrollton, TX05-2024
Skills
- Customer Service
- Product Recommendations
- Order Taking
- Problem Solving
- Conflict Resolution
- Cash handling
- Guest engagement
- Strong work ethic
Certification
- Certified food handlers
- Certified manager
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Sushi Kadan
08.2024 - Current
Barista/cook
Tiger Sugar
01.2024 - 08.2024
Cashier/Barista/Shiftlead
7 leaves Cafe
05.2022 - 01.2024
Cashier/Barista/Trainer/Cook
GongCha
09.2021 - 05.2022
Cashier/barista/cook
Mochinut
05.2021 - 09.2021
- Certified food handlers
- Certified manager
No Degree - Accounting And Finance
Texas Woman's University
High School Diploma -
Creekview High School
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