Thien Ngo
Quincy,MA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Statewide Client Service Center
Action For Boston Community Development, Inc
05.2023 - Current
- Enhanced client satisfaction by promptly addressing concerns and providing customized solutions.
- Coordinated with operations teams to ensure successful onboarding of new clients, setting the foundation for long-term partnerships built on trust and reliable service delivery.
- Responsible for assisting the Statewide LEAN website and call center (Outreach and Outbound calls)
- Connect clients and make referrals to appropriate agency or program
- Maintain and update application records in database. Engage LEAN Single Family Website including
- Live chat functions engagement with clients
- Monitor Google Analytics dashboard
- Communicate with potential and existing single family and multifamily applicants
- Coordinate statewide outreach effort in Lead Vendor capacity
Track client process through marketing lifecycle - Coordinate Cap engagement on follow-up and completion client referrals
- Review affordability and individual client income documentation
- Perform other related duties as assigned from time to time
Online Business Owner
EBay And Amazon
03.2020 - 12.2023
- Buy and Sell products online
- Maintain and manage excel spread sheet data
- Customer services / relations
- Boosted online sales by implementing effective marketing strategies and optimizing website content.
- Optimized product listings with eye-catching images and persuasive descriptions, increasing conversion rates.
- Created engaging social media content to increase brand awareness and attract new customers.
- Developed successful email campaigns to engage subscribers and drive repeat business.
Delivery Driver
Uber Eats
06.2021 - 04.2023
- Delivered foods to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Crew Member and Assistant Manager
Dunkin' Donuts
06.2017 - 12.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Maintained back office supplies inventory
- Demonstrated communication skills with customers both in person and over the phone
- Further developed ability to be a productive team member
Restaurant Waiter
Pho Hoa Restaurant
04.2015 - 04.2017
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
Bachelor of Business Administration - Business Management And Entrepreneurships
University of Massachusetts - Boston
Boston, MA12.2021
High School Diploma -
North Quincy High School
Quincy, MA05.2016
Skills
- Customer Service
- Computer Skills
- Relationship Building
- Microsoft Office
- Document and Records Management
- Call Center Operations
- Sales expertise
- Vietnamese Langue Fluency
- Database Management
- Effective problem solving
- Data Entry
- Teamwork and Collaboration
- Customer Relationship Management (CRM)
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Statewide Client Service Center
Action For Boston Community Development, Inc
05.2023 - Current
Delivery Driver
Uber Eats
06.2021 - 04.2023
Online Business Owner
EBay And Amazon
03.2020 - 12.2023
Crew Member and Assistant Manager
Dunkin' Donuts
06.2017 - 12.2019
Restaurant Waiter
Pho Hoa Restaurant
04.2015 - 04.2017
Bachelor of Business Administration - Business Management And Entrepreneurships
University of Massachusetts - Boston
High School Diploma -
North Quincy High School
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