Thien Nguyen
Dickinson
Summary
Dynamic General Manager with a proven track record at Masa Sushi, excelling in operational strategy and vendor management. Enhanced customer satisfaction through effective conflict resolution and team building. Bilingual in Vietnamese, I foster strong communication and compliance with health regulations, driving efficiency and enriching the dining experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Masa Sushi Japanese Restaurant
Dickinson
11.2015 - 06.2025
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Administered employee discipline through verbal and written warnings.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Bouncer
Roxy Night Club
Houston
03.2011 - 10.2015
- Assisted management team with closing duties such as counting cash drawers, securing doors and windows.
- Inspected IDs of all guests entering the club to verify age requirements.
- Provided assistance to medical staff in cases of emergency situations involving intoxicated customers.
- Developed strong relationships with customers through consistent interactions while providing excellent customer service.
- Assisted in resolving disputes between guests and staff in a professional manner.
- Maintained security at club entrances and exits, ensuring that only authorized personnel entered the premises.
- Conducted thorough searches of individuals suspected of carrying illegal substances onto the premises.
- Adhered strictly to all laws and regulations governing liquor service within the establishment.
Education
High School Diploma -
Clear Creek High school
League City, TX05-2003
Some College (No Degree) -
San Jacinto College
Pasadena, TXSkills
- Operational strategy
- Budgeting
- Inventory control
- Vendor management
- Regulatory compliance
- Customer service
- Employee training
- Team building
- Conflict resolution
- Staff supervision
- Communication skills
- Problem solving
- Bilingual - Vietnamese
Certification
- TABC Certified
- Texas Food Handlers Certified
Languages
English
Full Professional
Vietnamese
Professional
Timeline
General Manager
Masa Sushi Japanese Restaurant
11.2015 - 06.2025
Bouncer
Roxy Night Club
03.2011 - 10.2015
High School Diploma -
Clear Creek High school
Some College (No Degree) -
San Jacinto College
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