Thien An Dinh
Federal Way,WA
Summary
Driven Process Assistant with proven expertise in workflow management and associates management from roles at Amazon Fulfillment Center and Ply Gem Pacific Windows. Excelled in cross-functional team collaboration, achieving significant process improvements and surpassing team goals. Skilled in utilizing both technical and interpersonal skills to enhance operational efficiency and staff performance.
Overview
5
5
years of professional experience
Work History
Process Assistant
Amazon Fulfillment Center- BFI4
10.2020 - Current
- Deep dive into errors, take ownership of every problem, Pay attention to details, and look up numbers, databases, and files to track down the root cause
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Supervised associates, equipment, and machines when Managers are not on site
- Tracking package volume by hourly, expected, and promising shipments for customers shipping out on time
- Collaborated with cross-functional teams (Mechanic and IT squad) to ensure the workflow operation running smoothly during shift
- Identified and resolved process issues to drive optimal workflow and business growth.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak seasons
- Monitored and staffed associates on proper process path, helping them develop valuable skills to reach standard rates based on company policies
- Go In Soon/ Go Out Late to ensure everything is in standard condition to prepare for the operation, report damages/ addition notes for the following shift
Glass Cutter
Ply Gem Pacific Windows
01.2019 - 09.2020
- Kept work areas organized, clean and free of safety hazards.
- Operated cutters, hand tools to manage production needs.
- Effectively utilized hand tools such as scribes, pliers, cutters, and glass-breaking tools in addition to automated cutting equipment for various projects.
- Consistently produced accurate cuts on various types of glass materials based on client specifications while adhering to strict tolerances.
Education
High School Diploma -
Tran Van Giau High School
VietNam07.2018
Skills
Safety Management
Workflow Management
Assignment Delegation
Management Support
Performance monitoring
Attendance Tracking
Scheduling Coordination
Process flows
Languages
Vietnamese
Full Professional
Timeline
Process Assistant
Amazon Fulfillment Center- BFI4
10.2020 - Current
Glass Cutter
Ply Gem Pacific Windows
01.2019 - 09.2020
High School Diploma -
Tran Van Giau High School
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