To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, creative management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Guest Services Operations Associate
Lewis Ginter Botanical Garden
05.2023 - Current
Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
Performed wide-ranging administrative, financial and service-related functions.
Barista
Starbucks, LLC
04.2023 - 02.2024
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Operations Associate
Book Bundler, LLC
10.2022 - 01.2023
Sorted and packed orders as they arrived, listed rare and themed book orders, operated safely and efficiently.
Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
Development Coordinator
National Women's History Museum
06.2018 - 09.2018
Organized metadata in DonorQuest, performed donor-facing administrative responsibilities, analyzed new donor uptake process
Tracked records, filed documents and maintained communication between clients to manage office activities.
Education
University of Mary Washington
Bachelor of Arts - Studio Arts
The College of William And Mary
Williamsburg, VA
05.2021
Academic Diploma -
South Lakes High School
Reston, VA
01.2017
Skills
Graphic Design
Art Handling
Facility Coordinating
Attention to Detail
Project Planning
Adobe Suite, Microsoft Suite, Canva, Procreate, and more
Timeline
Guest Services Operations Associate
Lewis Ginter Botanical Garden
05.2023 - Current
Barista
Starbucks, LLC
04.2023 - 02.2024
Operations Associate
Book Bundler, LLC
10.2022 - 01.2023
Development Coordinator
National Women's History Museum
06.2018 - 09.2018
University of Mary Washington
Bachelor of Arts - Studio Arts
The College of William And Mary
Academic Diploma -
South Lakes High School
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