Thitkanda Kongpaseuth
Richmond,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Barista
Nisa Thai 2
07.2022 - Current
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Participated in inventory management tasks to ensure adequate stock levels for daily operations.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
Hostess
Nisa Thai 2
07.2022 - Current
- Greeted customers walking in
- Handled the checks
- Assigned Guests to their seats
- Prepared To-go orders
- Managed reservations
Server
Nisa Thai 2
01.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree -
Dream Academy
Richmond, VA06-2025
Skills
- Customer service
- Teamwork
- Communication
- Adaptability
- Time management
- Attention to detail
Timeline
Barista
Nisa Thai 2
07.2022 - Current
Hostess
Nisa Thai 2
07.2022 - Current
Server
Nisa Thai 2
01.2022 - Current
No Degree -
Dream Academy
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