Th'lia Henderson
Oklahoma City
Summary
Accomplished Health Unit Coordinator and Desk Receptionist with a proven track record at Integris Hospital, enhancing unit efficiency and patient satisfaction. Expert in records management and customer service, adept at fostering positive relationships and streamlining workflow. Demonstrated ability to improve communication and maintain critical documentation, contributing significantly to operational excellence.
Overview
2
2
years of professional experience
Work History
Desk Receptionist
SSM Health St. Mary's Hospital
06.2023 - Current
- Maintained visitor log for entering and leaving facility for security purposes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
Health Unit Coordinator
Integris Hospital
12.2022 - 06.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
Education
Associate of Science -
Rose State College
Oklahoma City, OKSkills
- Strong organization
- Records management
- Customer service expertise
- Critical thinking
- Scheduling appointments
- Patient registration
- Document management
- Mail handling
- Workflow coordination
- Patient education
- Supply restocking
- Visitor assistance
- Paperwork processing
Timeline
Desk Receptionist
SSM Health St. Mary's Hospital
06.2023 - Current
Health Unit Coordinator
Integris Hospital
12.2022 - 06.2023
Associate of Science -
Rose State College
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