Thomarita Tsosie
Flagstaff
Summary
Dedicated professional with extensive experience in customer service and housekeeping at Comfort Inn & Suites. Proven ability to enhance guest satisfaction through meticulous restroom maintenance and linen replacement. Recognized for effective collaboration and training new staff, ensuring a clean and welcoming environment while addressing guest needs promptly. Skilled in time management, attention to detail, and customer service. Known for reliability and strong commitment to achieving results.
Overview
11
11
years of professional experience
Work History
Housekeeping Room Attendant
Comfort Inn & Suites
03.2025 - Current
- Maintained cleanliness and organization of guest rooms to enhance visitor satisfaction.
- Operated cleaning equipment efficiently for thorough room sanitation.
- Restocked supplies and amenities in accordance with hotel standards.
- Reported maintenance issues promptly to ensure guest safety and comfort.
- Assisted in training new staff on housekeeping procedures and protocols.
- Collaborated with team members to achieve daily cleaning objectives effectively.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Host/Server Assistant
Sizzlers Restaurant
03.2018 - 11.2021
- Greeted and seated guests, ensuring a welcoming environment.
- Managed reservations and waitlists, optimizing guest flow during peak hours.
- Assisted in training new hosts on proper seating procedures and customer service standards.
- Collaborated with kitchen staff to communicate guest needs and special requests efficiently.
- Maintained cleanliness of host area, upholding health and safety standards consistently.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Completed daily side work and opening and closing duties without fail.
Cashier Assistant
Albertsons Grocery Store
08.2014 - 01.2017
- Assisted customers with transactions, ensuring accurate processing of payments and receipts.
- Maintained organized checkout area, streamlining operations and enhancing customer experience.
- Collaborated with team members to resolve customer inquiries and issues effectively.
- Monitored inventory levels, proactively notifying management of restocking needs.
- Conducted regular audits of cash registers to ensure accuracy and compliance with policies.
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Bagged items securely to minimize breakages and reduce losses.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
Education
High School Diploma -
Highland High
Salt Lake City, UTSkills
- Customer service
- Restroom maintenance
- Guest relations
- Vacuuming and sweeping
- Dusting surfaces
- Restocking supplies
- Linen replacement
Timeline
Housekeeping Room Attendant
Comfort Inn & Suites
03.2025 - Current
Host/Server Assistant
Sizzlers Restaurant
03.2018 - 11.2021
Cashier Assistant
Albertsons Grocery Store
08.2014 - 01.2017
High School Diploma -
Highland High
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