Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Tolworthy

Thomas Tolworthy

Poughkeepsie

Summary

Professional Pharmacy Technician with proven expertise at CVS Health in optimizing workflows and enhancing customer satisfaction. Skilled in resolving complex issues while maintaining confidentiality and compliance with HIPAA. Demonstrated ability to lead diverse teams and implement effective inventory management strategies, driving operational efficiency and improving patient care outcomes.

Overview

3
3
years of professional experience

Work History

Pharmacy Technician

CVS Health
10.2023 - Current
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Managed large and diverse pharmacy staff to keep operations running at extreme efficiency.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Liaised with other pharmacies to eliminate issues related to product stock or expiration.
  • Developed and implemented improvements to pharmacy organization system.
  • De-escalated heated exchanges between staff and customers
  • Counted, filled, labeled, and filed prescriptions with accuracy and efficiency.

Front End Associate

Rossi & Sons
03.2022 - 04.2023
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Successfully opened, managed, and closed the front end, bakery, & online pickup stations daily.

Education

High School Diploma -

Arlington High School
Poughkeepsie, NY
06-2023

Skills

  • Resolving customer issues
  • Confidentiality and HIPAA
  • Workflow optimization
  • Team collaboration
  • Troubleshooting malfunctioning equipment
  • Answering customer questions
  • Cash management
  • Fraud prevention
  • Professional appearance
  • Staff supervision
  • Upselling strategies
  • Excellent customer service

Timeline

Pharmacy Technician

CVS Health
10.2023 - Current

Front End Associate

Rossi & Sons
03.2022 - 04.2023

High School Diploma -

Arlington High School

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Thomas Tolworthy