Thomas Anderson
Montrose,CO
Summary
Professional dispatcher with extensive experience in logistics coordination and emergency response. Skilled in managing complex schedules, optimizing routes, and ensuring timely communication. Strong focus on team collaboration, reliability, and flexibility to adapt to changing needs. Proven track record of using critical thinking and problem-solving abilities to achieve results in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Lead Dispatcher and Assistant Batchman
Wester Gravel Inc.
Montrose, CO
07.2020 - Current
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
- Enhanced communication between field personnel and the dispatch team by establishing clear protocols and utilizing effective communication tools.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Served as a liaison between drivers, clients, and internal teams to resolve issues or concerns quickly and effectively.
- Contributed towards positive client relationships through timely and professional communication, managing expectations, providing necessary information and updates.
- Implemented scheduling optimization strategies that maximized resource utilization while minimizing operational costs.
Store Manager
FedEx Office
Montrose, CO
05.2014 - 04.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Lead Supervisor
Frontier Truck Wash
Chattanooga, TN
06.2009 - 02.2014
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Anthropology
UT Chattanooga
Chattanooga, TNHigh School Diploma -
Gallatin High School
Gallatin, TN05-2006
Skills
- Data entry
- Delegating work
- Training new hires
- Scheduling expertise
- Strong leadership
- Customer service
- Problem-solving
- Verbal and written communication
- Stress tolerance
- Task delegation
Timeline
Lead Dispatcher and Assistant Batchman
Wester Gravel Inc.
07.2020 - Current
Store Manager
FedEx Office
05.2014 - 04.2020
Lead Supervisor
Frontier Truck Wash
06.2009 - 02.2014
No Degree - Anthropology
UT Chattanooga
High School Diploma -
Gallatin High School