Expert Bill Review Manager
- Directly oversee and manage team of Attorney Auditors.
- Ensured billing compliance to industry standards on behalf of our customers/carriers.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted performance reviews for team members.